Mrs X complained about the way the Council had handled her complaint about a retrospective planning application. Mrs X said that she had not received any updates or a complaint response from the Council.
The Council acknowledged that it had not provided Mrs X with updates on the progression of her complaint. The Council agreed to complete the following in settlement of Mrs X’s complaint by 29 July 2022, as an alternative to the Ombudsman investigating it: a) Provide Mrs X with an apology for failing to provide regular and meaningful updates b) Provide an explanation for this oversight c) Provide a Stage 2 complaint response.