EV charging infrastructure
Insufficient ultra-rapid electric vehicle charge point infrastructure and power capacity to meet future demand.
Source spread
Where this theme appears
This theme appears across 4 independent accountability sources, so the source mix matters as much as the headline total.
158 committee recs
5 NAO recs
481 LGO/SPSO decisions
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Select committee recommendations(158)— showing 50 strongest matches
#103 —
Recommendation: The Government should explore what more it can do to facilitate this, for example by expanding on the support and guidance currently available through the LEVI support body.
Response attribution not verified
#102 —
Recommendation: We heard that DnOs and other stakeholders such as local authorities and chargepoint operators could benefit from improved data sharing, online tools to support the planning and permitting process and more pro-active engagement between DnOs and customers.
Response attribution not verified
#99 —
Recommendation: We recommend that the Government define and label grid upgrades to support chargepoint installations as ‘Nationally Critical Infrastructure’ projects and prioritise the grid upgrades needed to deliver EV infrastructure.
Response attribution not verified
#98 —
Recommendation: We recommend that the Government consult Ofgem and industry to identify opportunities to increase anticipatory investment in grid upgrades for the distribution network to future-proof local grids for the EV transition.
Response attribution not verified
#97 —
Recommendation: We note the changes made to the RIIO price control to allow for more anticipatory investment and emphasise that this additional investment is essential to support chargepoint deployment at pace. However, we heard concern that this may still be insufficient.
Response attribution not verified
#96 —
Recommendation: We recommend that the Government considers how best to prioritise EV chargepoints in the queue as projects of strategic and national importance. (Paragraph 292) EV STRATEGY: RAPID RECHARGE nEEDED 109
Response attribution not verified
#95 —
Recommendation: We welcome the recently announced Connections Action Plan and urge the Government to move quickly to implement the crucial changes to address the delays currently experienced in the queue for grid connections. We recommend that the Government considers how best …
Response attribution not verified
#92 —
Recommendation: Instead, we recommend that chargepoint hubs over a certain size should be required to have a proportion of accessible chargers available that meet these standards.
Response attribution not verified
#91 —
Recommendation: We heard that the British Standards Institute Guidance on accessible charging (PAS 1899) provides good standards for making chargepoints accessible. It is crucial that those with disabilities can use public chargepoints. However, it may not be practicable for all chargepoints …
Response attribution not verified
#90 —
Recommendation: We recommend that the Government ensure contactless payment provisions of the 2023 Regulations are re-examined as part of the regular wider review of the Regulations we are calling for.
Response attribution not verified
#89 —
Recommendation: Wider availability of contactless payment on the low powered chargepoint network could simplify and support chargepoint access for consumers. However, witnesses suggested the costs of installing contactless payment modules on the low powered network are significant compared to the cost …
Response attribution not verified
#88 —
Recommendation: We recommend that the Government ensure the Office for Product Safety and Security is sufficiently resourced, or considers moving oversight of these important Regulations to a body or Department working more closely on EV uptake, to 108 EV STRATEGY: RAPID …
Response attribution not verified
#87 —
Recommendation: The success of the Public Charge Point Regulations 2023 will be contingent on enforcement.
Response attribution not verified
#86 —
Recommendation: We recommend that in the next review of the Regulations the Government consider mandating ‘totem signs’ on motorways at the approach to service stations with EV charging facilities.
Response attribution not verified
#85 —
Recommendation: Effective communication with drivers about the location and availability of chargepoints will be essential to reducing range anxiety.
Response attribution not verified
#84 —
Recommendation: The Regulations should be reviewed by Summer 2025 at the latest. As part of this review, the Government should consider incorporating the Public Charging Charter and the targets of the FairCharge campaign into regulations.
Response attribution not verified
#83 —
Recommendation: We welcome the Public Charge Point Regulations 2023, which recognise the centrality of chargepoints being accessible and user-friendly to a successful rollout. However, we encourage the Government to explore how these Regulations could go further to support consumers, especially as …
Response attribution not verified
#82 —
Recommendation: We recommend that the Government explore what more can be done to integrate these technologies into EV infrastructure rollout and to ensure consumers have access to these cost-saving measures.
Response attribution not verified
#81 —
Recommendation: The Committee heard that smart charging and vehicle-to-grid technologies are very promising, nascent technologies that could both reduce costs for consumers and balance demand on the grid as more low-carbon technologies such as heat pumps are connected to the grid.
Response attribution not verified
#80 —
Recommendation: We recommend that the Government’s interim review of the EV Smart Chargepoint Regulations 2021 is brought forward to 2024, and takes into account their interaction with the Measurement Instrument Regulations 2016 to ensure any potential conflicts are resolved as soon …
Response attribution not verified
#79 —
Recommendation: We heard concerns about a lack of regulatory clarity holding back the widespread deployment of smart charging.
Response attribution not verified
#78 —
Recommendation: We recommend that the Government explore options for equalising the VAT differential between public and domestic charging by reducing the 20 per cent VAT rate applied to public charging to 5 per cent in line with domestic electricity. As part …
Response attribution not verified
#77 —
Recommendation: We received near-unanimous support for the equalisation of VAT rates between domestic and public charging. While VAT is not the only component affecting the difference in electricity pricing between domestic and public EV STRATEGY: RAPID RECHARGE nEEDED 107 chargepoints, it …
Response attribution not verified
#76 —
Recommendation: We reiterate our recommendation following our inquiry into the Boiler Upgrade Scheme that the Government review options for weakening the link between the price of wholesale gas and electricity through electricity market reform in order to reduce the cost of …
Response attribution not verified
#75 —
Recommendation: Recent electricity price fluctuations have affected consumer confidence in the cost benefits of EVs. As EV uptake increases, EV owners will be more exposed to the cost of electricity.
Response attribution not verified
#74 —
Recommendation: Home charging at all speeds currently offers significant cost benefits over petrol refuelling, and much of the slower public charging infrastructure is also cheaper. The Government should make this clear to consumers as part of the public information campaign that …
Response attribution not verified
#73 —
Recommendation: The Government should consider amendments to the Part S regulations following OZEV’s review of fire risks from chargepoints, to allow for installation in covered parking areas in new buildings.
Response attribution not verified
#72 —
Recommendation: We welcome the Government’s updates to the building regulations which require all new developments with parking, and existing developments that are undergoing major renovation, to be fitted with chargepoints. However, these updates do not address obstacles to installing chargepoints in …
Response attribution not verified
#71 —
Recommendation: We recommend that the Government review Section 115B to determine whether it is fit for purpose as it applies to chargepoint installation and, if necessary, use the earliest legislative opportunity to amend the legislation to prevent further delays.
Response attribution not verified
#70 —
Recommendation: We heard that application of Section 115B of the Highways Act 1980 to chargepoint installation is a major barrier to local authorities keen to progress with the rollout of infrastructure. It is time-consuming and establishes a disproportionately high threshold of …
Response attribution not verified
#69 —
Recommendation: The Government should publish its full response to the consultation as soon as possible.
Response attribution not verified
#68 —
Recommendation: We heard that the Traffic Regulation Orders required to label parking bays as “EV-only” are causing significant delays in the delivery of chargepoint infrastructure. Though the Government launched a consultation into simplifying and streamlining the process for acquiring a Traffic …
Response attribution not verified
#67 —
Recommendation: The Government should review permitted development rights as they relate to chargepoint installation and launch a consultation that considers additional PDR for taller chargepoint installations and the installation of solar canopies.
Response attribution not verified
#66 —
Recommendation: We welcome recent updates to the Permitted Development Rights (PDR) for chargepoint installation in England and Wales. However, we note that restrictions remain around chargepoint height which are inhibiting deployment. We heard that the Scottish government’s relaxation of the height …
Response attribution not verified
#65 —
Recommendation: We welcome the Government’s stated intention to provide guidance on the use of cross-pavement solutions and urge this to be published as soon as possible.
Response attribution not verified
#61 —
Recommendation: In allocating funds from the Rapid Charging Fund, the Government must ensure that these are distributed according to need across the Strategic Road Network. There is a risk that motorway services areas are prioritised over the wider strategic road network …
Response attribution not verified
#60 —
Recommendation: Progress in this area must be accelerated urgently. In response to this report, the Government should confirm its revised deadline for meeting its motorway service EV STRATEGY: RAPID RECHARGE nEEDED 105 area chargepoint target. The Government should also periodically review …
Response attribution not verified
#59 —
Recommendation: Consumers need confidence that they will be able to charge their electric vehicle, no matter how long their journey. Yet the Government has missed its target to have at least 6 high powered chargepoints at each motorway service area in …
Response attribution not verified
#54 —
Recommendation: The Government should gather comprehensive data on the availability of workplace chargepoints and consult on mandating workplaces with designated car parking spaces and more than a certain number of employees to install chargepoints using the grant.
Response attribution not verified
#53 —
Recommendation: In response to this report, the Government should set out its assessment of how the market-led rollout of workplace charging is progressing, and on what basis it is confident that this is sufficient to end direct subsidy through the Workplace …
Response attribution not verified
#49 —
Recommendation: Destination charging, including at supermarkets, hotels and workplaces, is convenient for consumers and can reduce reliance on but not replace on- street residential charging.
Response attribution not verified
#48 —
Recommendation: We recommend that the scheme is extended for a further three years and that the Government refine its focus to target areas that are falling behind with chargepoint infrastructure delivery.
Response attribution not verified
#41 —
Recommendation: The LEVI fund is welcome, but the slow pace of the rollout has significantly undermined progress and frustrated investment. The Government should set and communicate clear timelines and deadlines for the scheme and provide sufficient time for application preparation.
Response attribution not verified
#38 —
Recommendation: Lower-powered, on-street AC charging involves cheaper installation for operators, less demand on the grid, and cheaper prices for consumers. Ensuring that the rollout of on-street charging proceeds rapidly, while taking account of broader issues such as pavement access and safety, …
Response attribution not verified
#37 —
Recommendation: We recommend that the Government introduce these new powers urgently and use them to direct local authorities in areas where there are fewer than 50 public chargepoints per 100,000 people to prepare EV strategies. This will help to ensure a …
Response attribution not verified
#36 —
Recommendation: Progress in rolling out public charging infrastructure is highly variable across the UK, with rural areas particularly at risk of having insufficient infrastructure. The Government told us it was considering new powers to issue instructions to local authorities in areas …
Response attribution not verified
#35 —
Recommendation: A lack of confidence in the charging infrastructure is commonly cited as the most or second most significant obstacle for consumers alongside the upfront cost of EVs. Infrastructure must be rolled out ahead of demand to give consumers the confidence …
Response attribution not verified
#18 —
Recommendation: The majority of EVs entering the second-hand market will be the higher value cars and SUVs favoured by corporate fleets and early adopters. As such, even at second-hand prices they are out of reach of most consumers.
Response attribution not verified
#17 —
Recommendation: The Government should explore targeted grants to incentivise the purchase of EVs with a view to facilitating a list price under an appropriate threshold. This would stimulate the affordable market, support the move to price parity and help counteract the …
Response attribution not verified
#16 —
Recommendation: The Government’s stated aim is to support “mass ownership” of EVs. Yet unlike other major European markets, the Government has removed incentives to support consumers with upfront purchase costs.
Response attribution not verified
NAO audit recommendations(5)
Public chargepoints for electric vehicles
DfT should ensure that a clear understanding of what constitutes compliance to the chargepoint accessibility standard is determined, so that industry and local authorities can incorporate it into future installations.
Accepted
Public chargepoints for electric vehicles
DfT should develop a monitoring framework for the open data it collects through the Public Charge Point Regulations, so that it can understand emerging consumer and operator issues in the chargepoint market, including where regional variations may emerge.
Accepted
Public chargepoints for electric vehicles
DfT should work with local authorities, and the central support body it established to help them, to develop a plan for how to sustain the capability built through the LEVI programme after it ends.
Accepted
Public chargepoints for electric vehicles
DfT should develop a set of strategic principles for intervention, to guide its design of future interventions where chargepoint demand may not be addressed by its existing programmes.
Accepted
Public chargepoints for electric vehicles
DfT should consider whether developing regional demand forecasts, and demand forecasts differentiating between urban and rural locations, would aid the rollout of public chargepoints.
Accepted
Independent reviews(1)
LGO / SPSO decisions(481)
22-001-291 — Rochdale Metropolitan Borough Council
Summary: We stopped investigating a complaint about the Council’s social care charging policy because it is reasonable for Mr X to wait for the Council to review the policy.
LGO (Local Government & …
Adult Care Services
Not Upheld
Nov 2022
21-019-049 — Durham County Council
Summary: Mrs X complained on behalf of Mr Y about how the Council handled Mr Y’s care charges. There was fault by the Council in how it delayed changing and informing Mrs X about Mr Y’s increased contributions. The Council also failed to explain Mr Y’s revised charges to Mrs …
LGO (Local Government & …
Adult Care Services
Upheld
Nov 2022
25-016-629 — London Borough of Newham
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Adult Care Services
Feb 2026
25-015-743 — London Borough of Ealing
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Adult Care Services
Feb 2026
25-000-579 — Sandwell Metropolitan Borough Council
We will not investigate this complaint about the Council’s delay in carrying out a financial assessment for Mr Y and its actions in pursuing the debt after Mr Y had died. The Council has already provided apologies for the injustice caused by fault and explained service improvements it will make, …
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2026
25-013-904 — Newcastle upon Tyne City Council
We will not investigate this complaint about how the Council charged Miss X for her care costs. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. For the remainder of the complaint there is no worthwhile outcome achievable …
LGO (Local Government & …
Adult Care Services
Feb 2026
24-023-260 — Priory CC130 Limited aka Care Concern Limited
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2026
25-008-975 — Hampshire County Council
Mr X complained about repeated failures of Hampshire County Council and NHS Hampshire and Isle of Wight Integrated Care Board to work together. He complained this caused: a prolonged delay in discharging his wife from hospital; and, his wife to be left without funding for necessary night-time care. We found …
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2026
25-004-380 — Somerset Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Adult Care Services
Upheld
Jan 2026
25-003-656 — Liverpool City Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Adult Care Services
Upheld
Jan 2026
25-003-535 — Staffordshire County Council
Summary: Mrs X complained about the Council’s delay in completing financial assessment for Mr Y and telling him how much he should contribute towards his care costs. We found fault with the Council. This fault caused injustice to Mr Y and Mrs X. The Council has agreed to apologise, discuss …
LGO (Local Government & …
Adult Care Services
Upheld
Jan 2026
24-020-147 — Medway Council
Summary: Miss X complained the Council put care in place for her grandmother despite making it clear they did not want it or to pay for it. We did not find the Council at fault for how it initially considered her grandmother’s wish for continued care. We found fault it …
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2026
25-013-211 — North Yorkshire Council
Summary: We will not investigate this complaint about how the Council handled concerns about a Lasting Power of Attorney and how it considered a complaint about outstanding fees for care. There is insufficient evidence of fault to justify investigation and we could not achieve the outcome Miss X and Mr …
LGO (Local Government & …
Adult Care Services
Feb 2026
25-016-689 — City of Bradford Metropolitan District Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Adult Care Services
Jan 2026
25-013-804 — Durham County Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Adult Care Services
Jan 2026
25-010-973 — Newcastle upon Tyne City Council
Summary: We will not investigate this complaint about adult social care. This is because we cannot carry out a full, fair and effective investigation into the Council’s actions now due to the significant passage of time since the events complained about.
LGO (Local Government & …
Adult Care Services
Jan 2026
25-012-399 — London Borough of Havering
Summary: We will not investigate Mrs X’s complaint about the Council’s and NHS Trust’s decisions and communication about charges for a care placement after her mother, Mrs Y, was discharged from hospital. We found no indications of fault by the organisations with the decisions. The Trust did accept it could …
LGO (Local Government & …
Adult Care Services
Jan 2026
25-007-459 — Southampton City Council
Summary: Mr X complained that the Council placed his father in a care home without a financial assessment, a signed agreement or proper consent. We have not investigated this complaint as it is late and there is no good reason why Mr X could not have complained to us sooner.
LGO (Local Government & …
Adult Care Services
Jan 2026
25-010-705 — Norfolk County Council
Summary: We will not investigate Mr X’s complaint about the Council not taking his late mother Ms Y’s care contributions, then billing for them after she had died and he had distributed her estate’s funds. The complaint is late and there are no good reasons for us to investigate it …
LGO (Local Government & …
Adult Care Services
Jan 2026
25-008-640 — Redcar & Cleveland Council
Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s request for a refund of residential care fees he paid for his wife’s care. There is not enough evidence of fault to justify investigating.
LGO (Local Government & …
Adult Care Services
Jan 2026
25-010-387 — Suffolk County Council
Summary: We will not investigate this complaint about inaccurate fees for adult social care. Although it took a long time, the Council and complainant have now agreed the outstanding fees. The main issue is resolved, and it is unlikely an Ombudsman investigation would add anything significantly different to justify our …
LGO (Local Government & …
Adult Care Services
Upheld
Jan 2026
25-003-002 — Essex County Council
Summary: Ms B complained about the actions of the Council in respect of her mother, Mrs C when she went into a care home initially on a temporary basis but then became a permanent resident in April 2024. We have found fault in the Council’s actions which caused Mrs C …
LGO (Local Government & …
Adult Care Services
Upheld
Jan 2026
25-000-463 — West Sussex County Council
Summary: Mrs X complained the Council delayed completing a financial assessment for her father, Mr Y. She also complained the Council provided late and incorrect invoices and did not reassess Mr Y’s care needs when his circumstances changed. We found fault by the Council on all matters. The Council has …
LGO (Local Government & …
Adult Care Services
Upheld
Jan 2026
20-010-011 — Northamptonshire County Council
Summary: Mr B complains that the Council overcharged his late mother for her domiciliary and residential care. The Ombudsman considers that there were errors in the financial assessment for Mr B’s mother’s residential care and, as a result, she should have been charged more for her care. The Ombudsman considers …
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2022
20-009-655 — Cambridgeshire County Council
Summary: Mrs X complained about the Council’s refusal to disregard the late Mr Y’s property although she lived there with her partner. She says she will be made homeless if they force her to sell the property to pay Mr Y’s care costs. We found the Council was not at …
LGO (Local Government & …
Adult Care Services
Not Upheld
Feb 2022
20-004-813 — Bournemouth, Christchurch and Poole Council
Summary: Mr X complained the Council charged him for care he was not aware he was going to be charged for. He said the Council continued to charge him even after he asked it to significantly reduce the amount of care provided because he did not want it, and the …
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2022
21-012-445 — Oxfordshire County Council
Summary: We will not investigate Mrs X’s complaint that the Council delayed in sending invoices for her mother’s contribution towards her care home charges, leading her to receive a large invoice she did not expect. This is because an investigation by this office could not add to the explanation and …
LGO (Local Government & …
Adult Care Services
Feb 2022
21-011-212 — Amica Care Trust
The Care Provider took too long to submit a nursing assessment for Funded Nursing Care. This caused Mrs Y a financial loss because her fees were not reduced for three months. The Care Provider will apologise and reimburse Mrs Y.
LGO (Local Government & …
Adult Care Services
Upheld
Mar 2022
21-014-285 — Devon County Council
Summary: We will not investigate Mrs X’s complaint about third party top-up fees she paid towards her mother’s residential care costs. The complaint lies outside our jurisdiction because it is late and there are not good grounds to consider it now.
LGO (Local Government & …
Adult Care Services
Mar 2022
21-010-606 — Lilies Home Care Ltd
Summary: Mrs X complained about the Care Provider’s actions in relation to her mother’s care charges. The Care Provider was not at fault.
LGO (Local Government & …
Adult Care Services
Not Upheld
Mar 2022
21-010-309 — Essex County Council
the Council failed to clearly communicate or respond properly to his queries about the payment arrangements for his late mother
LGO (Local Government & …
Adult Care Services
Upheld
Apr 2022
21-008-031 — London Borough of Hillingdon
Summary: Mr X complained about the Council’s handling of his mother, Mrs Y’s, financial assessment during 2021 and early 2022. There was no fault in how the Council financially assessed Mrs Y during 2021 and it was entitled to ask for the further evidence it required. However, since early 2022 …
LGO (Local Government & …
Adult Care Services
Upheld
Apr 2022
21-015-165 — Belgravia Care Home Limited
Summary: We will not investigate this complaint about the alleged Care Provider’s failings during the complainant’s admission to a residential care home. This is because the Care Provider has already offered a suitable remedy for the issues raised in the complaint and the complainant is satisfied with the outcome.
LGO (Local Government & …
Adult Care Services
Not Upheld
May 2022
21-018-786 — Kirklees Metropolitan Borough Council
Summary: We do not propose to investigate this complaint about the Council’s provision of information with regard to charging for residential care provision. This is because although there was fault by the Council, we do not consider it caused the injustice the complainant claims, and we cannot achieve his desired …
LGO (Local Government & …
Adult Care Services
May 2022
21-016-135 — Think Homecare Limited
Summary: Mrs C complained Think Homecare Ltd wrongly charged her parents, Mr and Mrs B, for domiciliary care services. Mrs C said they cancelled three days of domiciliary visits in advance, were told by Think Homecare Ltd they would not be charged, but were. This caused Mr and Mrs B …
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
21-012-463 — Bournemouth, Christchurch and Poole Council
Summary: Mr X complained about the way the Council carried out a financial assessment for his mother’s residential care. We found fault with the way the Council treated the joint bank account of Ms M and her partner in the financial assessment. The Council has agreed to apologise and to …
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
21-004-616 — Medway Council
Summary: We will not investigate this complaint about lack of information provided to Mr B and his deceased parents regarding charges for care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no good reason …
LGO (Local Government & …
Adult Care Services
Jun 2022
21-010-880 — Suffolk County Council
Summary: The Council failed to notify Mrs X correctly of the charges payable for her care. Mrs X received the care and owes a debt to the Council for it: however, the Council acknowledges that its failing lost the family the opportunity to change the care provided, and will make …
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
21-014-290 — London Borough of Sutton
Summary: Mr B applied for a deferred payment arrangement for residential care fees. The Council rejected it because of a first charge on the property but did not say what other types of security it may accept. This goes against the requirements of the care and support statutory guidance; the …
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
22-003-875 — Durham County Council
Summary: We will not investigate Mr B’s complaint about the Council charging his late mother, Mrs C, for care he believed would be free of charge. This is because further investigation could not add to the Council’s response or make a different finding of the kind Mr B wants.
LGO (Local Government & …
Adult Care Services
Jul 2022
22-003-845 — East Sussex County Council
Summary: We will not investigate Mrs X’s complaint about a bill she received for care charges. This is because the Council has already waived the bill and so the matter is resolved.
LGO (Local Government & …
Adult Care Services
Jul 2022
22-005-925 — Cheshire West & Chester Council
Summary: We will not investigate this complaint about the Council further invoicing Mr B for his late father’s, Mr D’s, care after sending a final invoice. This is because we could not add to the Council’s response or make a different finding of the kind Mr B wants.
LGO (Local Government & …
Adult Care Services
Aug 2022
22-006-151 — Dorset Council
Summary: We will not investigate this complaint about the Council’s failure to implement a policy warning past, current and potential customers of its high fees. This is because the Council has explained the actions it has taken to advise customers of the costs and we are satisfied this is an …
LGO (Local Government & …
Adult Care Services
Upheld
Aug 2022
22-005-281 — Norfolk County Council
Summary: We will not investigate this complaint about the Council charging Mr X for care and support and for not making the reasonable adjustments requested. This is because we have previously considered the complaint and the complaint about reasonable adjustments is late.
LGO (Local Government & …
Adult Care Services
Aug 2022
22-006-401 — Amica Care Trust
Summary: We will not investigate this complaint about residents being double charged for care and support services. This is because the alleged fault has not caused Mr X any personal injustice.
LGO (Local Government & …
Adult Care Services
Sep 2022
21-018-363 — London Borough of Brent
Summary: We will not investigate Ms B’s complaint about money taken by the Council from Mrs D’s account. This is because the Council has apologised, written off Mrs D’s remaining debt and paid Ms B £100 for the time and trouble she had in pursuing the complaint. We are satisfied …
LGO (Local Government & …
Adult Care Services
Upheld
Sep 2022
21-018-193 — Proper Care (Cornwall) Ltd
Summary: There was fault by the care agency. It did not send a written contract to Mrs X, when it arranged home care for her mother. It also did not provide enough notice in writing when it decided to terminate care services. This caused considerable distress for Mrs X, as …
LGO (Local Government & …
Adult Care Services
Upheld
Sep 2022
22-007-406 — Eleanor Nursing and Social Care Limited
Summary: We will not investigate this complaint about a care provider incorrectly stating Ms A’s account is in arrears. This is because there is insufficient evidence of fault and injustice to justify an investigation.
LGO (Local Government & …
Adult Care Services
Sep 2022
22-007-786 — London Borough of Bromley
Summary: We will not investigate this complaint about the Council charging the late Mrs C for care in 2016. This is because Mr D could have come to us sooner. It would be reasonable for Mrs C’s executor to defend the Council’s recovery of the debt in court if they …
LGO (Local Government & …
Adult Care Services
Sep 2022
22-007-644 — Oldham Metropolitan Borough Council
Summary: We will not investigate this complaint about charging for adult social care because there is no evidence of fault or injustice, and we cannot achieve the outcome Ms B wants.
LGO (Local Government & …
Adult Care Services
Sep 2022