Source · LGO (Local Government & Social Care Ombudsman)

Sandwell Metropolitan Borough Council

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-000-579 Sector Adult Care Services Category Charging Decided 12 February 2026

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EV charging infrastructure

Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

We will not investigate this complaint about the Council’s delay in carrying out a financial assessment for Mr Y and its actions in pursuing the debt after Mr Y had died. The Council has already provided apologies for the injustice caused by fault and explained service improvements it will make, and we could not achieve a more meaningful outcome by investigating the matter further.

Full decision text is not available in the index.

Read on the LGO (Local Government & Social Care Ombudsman) website

Other decisions involving Sandwell Metropolitan Borough Council

Reference	Date	Summary	Outcome
26-007-043	25 Aug 2026	Summary: We will not investigate Mr X’s complaint about the Council retaining his deposit for accommodation. This is because there …	Other
26-003-548	24 Aug 2026	Summary: We will not investigate this complaint about a council tax liability order as it is unlikely we will find …	Other
25-027-061	13 Aug 2026	Summary: We will not investigate Mr X’s complaint about the Council’s refuse team not returning his bins to his property …	Other
26-011-801	29 Jul 2026	Summary: We will not investigate X’s complaint about ongoing court proceedings. The law prevents us from investigating the start of …	Other
25-011-296	28 Jul 2026	Summary: We upheld a complaint the Council delayed in reviewing an Education, Health and Care Plan. It also failed to …	Upheld

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