Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202204038 | Betsi Cadwaladr University Health Board | Health | Upheld | 20 Mar 2023 |
| PSOW-202105979 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Mar 2023 |
| PSOW-202207737 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 20 Mar 2023 |
| PSOW-202207512 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 20 Mar 2023 |
| PSOW-202102222 | Aneurin Bevan University Health Board | Health | Upheld | 20 Mar 2023 |
| PSOW-202102005 | Cardiff and Vale University Health Board | Health | Upheld | 17 Mar 2023 |
| PSOW-202207429 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Mar 2023 |
| PSOW-202206004 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Mar 2023 |
| PSOW-202207794 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 15 Mar 2023 |
| PSOW-202105778 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 15 Mar 2023 |
| PSOW-202206877 | Abertillery & Llanhilleth Community Council | Local Government | Resolved / Early Resolution | 15 Mar 2023 |
| PSOW-202206733 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 Mar 2023 |
| PSOW-202201994 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 14 Mar 2023 |
| PSOW-202106819 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 14 Mar 2023 |
| PSOW-202106580 | Aneurin Bevan University Health Board | Health | Upheld | 14 Mar 2023 |
| PSOW-202207452 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 13 Mar 2023 |
| PSOW-202206878 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 10 Mar 2023 |
| PSOW-202207522 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 10 Mar 2023 |
| PSOW-202206409 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Mar 2023 |
| PSOW-202206613 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 10 Mar 2023 |
| PSOW-202102574 | Swansea Bay University Health Board | Health | Upheld | 10 Mar 2023 |
| PSOW-202207622 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Mar 2023 |
| PSOW-202102644 | Aneurin Bevan University Health Board | Health | Upheld | 9 Mar 2023 |
| PSOW-202207786 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 9 Mar 2023 |
| PSOW-202102897 | Cardiff and Vale University Health Board | Health | Upheld | 9 Mar 2023 |