Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Withdrawn Reference PSOW-202205980 Sector Health Category Clinical treatment in hospital Decided 11 May 2023

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Full decision

Mrs X raised a concern that signs of her late husband’s cancer were missed on a chest X-ray taken in May 2021. He was subsequently diagnosed with advanced cancer in October 2021, and sadly died very soon after.

Having sought clinical advice on the scans, the Ombudsman found that there was no evidence of malignancy on the earlier chest X-ray, nor anything that should have prompted follow up investigations. The subsequent scans taken in October 2021, when the diagnosis was made, clearly showed widespread development of tumours in the lungs and liver, indicating an unusually aggressive cancer.

As the Ombudsman was satisfied that nothing was missed on the scans, she found no reason to continue the investigation.

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Reference Date Summary Outcome
PSOW-202600161 28 Apr 2026 Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and … Resolved / Early Resolution
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PSOW-202511097 20 Apr 2026 Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made … Resolved / Early Resolution
PSOW-202509251 08 Apr 2026 Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. … Resolved / Early Resolution
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