Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202106611 | Denbighshire County Council | Local Government | Not Upheld | 30 Jun 2023 |
| PSOW-202301393 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Jun 2023 |
| PSOW-202302199 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 30 Jun 2023 |
| PSOW-202301211 | Newport City Council | Local Government | Resolved / Early Resolution | 29 Jun 2023 |
| PSOW-202301190 | Cardiff Council | Health | Resolved / Early Resolution | 29 Jun 2023 |
| PSOW-202300602 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 29 Jun 2023 |
| PSOW-202106025 | Bannau Brycheiniog National Park Authority | Not Upheld | 28 Jun 2023 | |
| PSOW-202300265 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 28 Jun 2023 |
| PSOW-202106130 | Aneurin Bevan University Health Board | Health | Other | 28 Jun 2023 |
| PSOW-202206824 | A GP Practice in the area of Powys Teaching Health Board | Health | Other | 28 Jun 2023 |
| PSOW-202301734 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 28 Jun 2023 |
| PSOW-202301251 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Jun 2023 |
| PSOW-202300890 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 27 Jun 2023 |
| PSOW-202301689 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 27 Jun 2023 |
| PSOW-202301360 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 27 Jun 2023 |
| PSOW-202301992 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 27 Jun 2023 |
| PSOW-202200104 | A Dental Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 26 Jun 2023 |
| PSOW-202301725 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 Jun 2023 |
| PSOW-202206106 | Cardiff and Vale University Health Board | Health | Other | 26 Jun 2023 |
| PSOW-202300272 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Jun 2023 |
| PSOW-202301908 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 26 Jun 2023 |
| PSOW-202104958 | Cardiff and Vale University Health Board | Health | Upheld | 23 Jun 2023 |
| PSOW-202202661 | Velindre University NHS Trust | Health | Not Upheld | 23 Jun 2023 |
| PSOW-202301226 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 23 Jun 2023 |
| PSOW-202200624 | Aneurin Bevan University Health Board | Health | Upheld | 22 Jun 2023 |