Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202205980 | Aneurin Bevan University Health Board | Health | Withdrawn | 11 May 2023 |
| PSOW-202205146 | Swansea Bay University Health Board | Health | Not Upheld | 11 May 2023 |
| PSOW-202300091 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 11 May 2023 |
| PSOW-202300409 | Tai Tarian | Resolved / Early Resolution | 10 May 2023 | |
| PSOW-202207435 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 May 2023 |
| PSOW-202300407 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 May 2023 |
| PSOW-202208688 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 10 May 2023 |
| PSOW-202300075 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 May 2023 |
| PSOW-202208404 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 9 May 2023 |
| PSOW-202200328 | Cardiff and Vale University Health Board | Health | Withdrawn | 5 May 2023 |
| PSOW-202107550 | Swansea Bay University Health Board | Health | Withdrawn | 5 May 2023 |
| PSOW-202106540 | Betsi Cadwaladr University Health Board | Health | Upheld | 5 May 2023 |
| PSOW-202208709 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 4 May 2023 |
| PSOW-202207416 | Taff Housing Association | Housing | Resolved / Early Resolution | 4 May 2023 |
| PSOW-202205652 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 4 May 2023 |
| PSOW-202300359 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 4 May 2023 |
| PSOW-202105443 | Abertillery & Llanhilleth Community Council | Local Government | Other | 3 May 2023 |
| PSOW-202100369 | A GP Practice in the area of Hywel Dda University Health Board | Health | Upheld | 2 May 2023 |
| PSOW-202107266 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 2 May 2023 |
| PSOW-202207361 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 May 2023 |
| PSOW-202208513 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 2 May 2023 |
| PSOW-202207844 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 28 Apr 2023 |
| PSOW-202208262 | Cardiff Council | Local Government | Resolved / Early Resolution | 28 Apr 2023 |
| PSOW-202208242 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Apr 2023 |
| PSOW-202208724 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 28 Apr 2023 |