Mr A complained that despite a previous Ombudsman settlement, he remained dissatisfied with Cardiff Council’s response to his complaint about his neighbour. Mr A said there were periods of inaction and lack of updates, since reporting the issue over thirteen months ago.
The Ombudsman decided that there had been continued periods of unnecessary delays and inaction, and that the Council had failed to keep Mr A fully informed. She said that this caused frustration for Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr A, offer a redress payment of £100and to provide a written explanation of the powers/process under which the Council can act within 10working days.