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Mrs A complained about the care and treatment provided to her husband. In particular that his hospital discharge was unsafe and reference in medical records to palliative care was unexplained.
The Ombudsman found that the Health Board’s response to the complaint was delayed and not fulsome. As she considered that this caused injustice to Mrs A, the Health Board agreed to offer a time and trouble payment. It also agreed to reconsider the complaint and provide a response to Mrs A within 6 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202506304 | 28 Jul 2026 | Ms A complained about the standard of clinical care provided to her late grandmother, Mrs B, in June and July … | Not Upheld |
| PSOW-202507493 | 28 Jul 2026 | Mr A complained that he had suffered injury resulting from the detachment of a hydration cannula during cataract surgery on … | Not Upheld |
| PSOW-202602210 | 23 Jul 2026 | Mr A complained about the Health Board’s care and treatment in relation to hormone treatment and a subsequent visit to … | Resolved / Early Resolution |
| PSOW-202503905 | 22 Jul 2026 | Ms H complained that her symptoms of stroke were not recognised and treated promptly and appropriately when she attended the … | Partly Upheld |
| PSOW-202602126 | 20 Jul 2026 | Ms B complained that Swansea Bay University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |