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Mrs A complained about the care and treatment provided to her husband. In particular that his hospital discharge was unsafe and reference in medical records to palliative care was unexplained.
The Ombudsman found that the Health Board’s response to the complaint was delayed and not fulsome. As she considered that this caused injustice to Mrs A, the Health Board agreed to offer a time and trouble payment. It also agreed to reconsider the complaint and provide a response to Mrs A within 6 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510769 | 30 Apr 2026 | Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her … | Resolved / Early Resolution |
| PSOW-202510036 | 28 Apr 2026 | Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided … | Resolved / Early Resolution |
| PSOW-202510581 | 16 Apr 2026 | Mr P complained that he had not been informed of a decision made by Swansea Bay University Health Board that … | Resolved / Early Resolution |
| PSOW-202500410 | 30 Mar 2026 | Mrs A complained that the Health Board did not take seriously and/or properly progress referrals from her GP, regarding a … | Resolved / Early Resolution |
| PSOW-202502448 | 30 Mar 2026 | Ms F complained about the care her partner, Mr E, received from Swansea Bay University Health Board (“the Health Board”). … | Not Upheld |