Source · PSOW (Public Services Ombudsman for Wales)

Newport City Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202301211 Sector Local Government Category Community Facilities. Recreation and Leisure Decided 29 June 2023

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Complaint record keeping failures

Full decision

Mr W complained that Newport City Council refused to accept his complaint about the introduction of fees for residents to use the community tip.

The Ombudsman found that the Council had incorrectly refused to accept his complaint. She said that this caused frustration and uncertainty to Mr W. She decided to settle this complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr W, accept his complaint and issue a complaint response within 3 weeks.

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Reference	Date	Summary	Outcome
PSOW-202407375	18 Jun 2026	Mrs W complained about whether prior to and from 1 April 2023 Newport City Council (“the Council”) failed to meet …	Partly Upheld
PSOW-202504851	24 Mar 2026	It was alleged that a member of Newport City Council acted in a disrespectful and intimidatory manner towards a member …	Withdrawn
PSOW-202508923	25 Feb 2026	Mr B complained that Newport City Council failed to respond to his complaint about money being debited from his wife’s …	Resolved / Early Resolution
PSOW-202506465	13 Feb 2026	Complaint about the action taken by the Council about provision of school transport and social care services for her children. …	Resolved / Early Resolution
PSOW-202404421	16 Jan 2026	The Ombudsman received a complaint that a Member (“the Member”) of Newport City Council (“the Council”) had breached the Code …	Other

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