Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202304325 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Sep 2023 |
| PSOW-202203873 | Aneurin Bevan University Health Board | Health | Upheld | 28 Sep 2023 |
| PSOW-202203921 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 28 Sep 2023 |
| PSOW-202204477 | Wrexham County Borough Council | Local Government | Not Upheld | 28 Sep 2023 |
| PSOW-202304285 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 27 Sep 2023 |
| PSOW-202200222 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 27 Sep 2023 |
| PSOW-202304330 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 26 Sep 2023 |
| PSOW-202200804 | Betsi Cadwaladr University Health Board | Health | Upheld | 25 Sep 2023 |
| PSOW-202304521 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 25 Sep 2023 |
| PSOW-202304567 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 25 Sep 2023 |
| PSOW-202304588 | Cardiff Council | Local Government | Resolved / Early Resolution | 25 Sep 2023 |
| PSOW-202200785 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 21 Sep 2023 |
| PSOW-202304551 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 21 Sep 2023 |
| PSOW-202302115 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 21 Sep 2023 |
| PSOW-202304104 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Sep 2023 |
| PSOW-202303402 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 21 Sep 2023 |
| PSOW-202201857 | Betsi Cadwaladr University Health Board | Health | Upheld | 21 Sep 2023 |
| PSOW-202303667 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Sep 2023 |
| PSOW-202300604 | Newport City Council | Local Government | Resolved / Early Resolution | 20 Sep 2023 |
| PSOW-202304362 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Sep 2023 |
| PSOW-202304886 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 20 Sep 2023 |
| PSOW-202202905 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 19 Sep 2023 |
| PSOW-202304647 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Sep 2023 |
| PSOW-202304484 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Sep 2023 |
| PSOW-202207982 | Swansea Bay University Health Board | Health | Not Upheld | 18 Sep 2023 |