Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202304886 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 20 Sep 2023 |
| PSOW-202300604 | Newport City Council | Local Government | Resolved / Early Resolution | 20 Sep 2023 |
| PSOW-202202905 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 19 Sep 2023 |
| PSOW-202207982 | Swansea Bay University Health Board | Health | Not Upheld | 18 Sep 2023 |
| PSOW-202304647 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Sep 2023 |
| PSOW-202304484 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Sep 2023 |
| PSOW-202302604 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 15 Sep 2023 |
| PSOW-202200424 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 15 Sep 2023 |
| PSOW-202302069 | Newport City Council | Local Government | Resolved / Early Resolution | 15 Sep 2023 |
| PSOW-202301132 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 15 Sep 2023 |
| PSOW-202303833 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Sep 2023 |
| PSOW-202303082 | Hafod Housing Association | Housing | Resolved / Early Resolution | 13 Sep 2023 |
| PSOW-202302683 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 13 Sep 2023 |
| PSOW-202201791 | Ffestiniog Town Council | Local Government | Not Upheld | 13 Sep 2023 |
| PSOW-202303431 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Sep 2023 |
| PSOW-202201793 | Ffestiniog Town Council | Local Government | Not Upheld | 13 Sep 2023 |
| PSOW-202203360 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 12 Sep 2023 |
| PSOW-202304064 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Sep 2023 |
| PSOW-202106094 | Betsi Cadwaladr University Health Board | Health | Upheld | 11 Sep 2023 |
| PSOW-202303535 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 11 Sep 2023 |
| PSOW-202301034 | A Pharmacy in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 8 Sep 2023 |
| PSOW-202302523 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Sep 2023 |
| PSOW-202205954 | Conwy County Borough Council | Local Government | Not Upheld | 7 Sep 2023 |
| PSOW-202203673 | Betsi Cadwaladr University Health Board | Health | Upheld | 7 Sep 2023 |
| PSOW-202203617 | Aneurin Bevan University Health Board | Health | Upheld | 7 Sep 2023 |