Mr B complained that he had not received a response from Cardiff Council (“the Council”) to a complaint that he made about an uneven and broken surface along one of the Council’s cycling and walking routes.
The Ombudsman found that Mr B had not received a formal response from the Council.
The Ombudsman contacted the Council and in resolution of Mr B’s complaint it agreed to, within 20 working days investigate and respond to the complaint and apologise to Mr B for the failure to respond. The Ombudsman considered this to be an appropriate resolution and did not investigate.