Ms A complained that Aneurin Bevan University Health Board had failed to respond to her complaint, which was made to it in January 2023, and had failed to provide updates to her.
The Ombudsman considered that there had been a delay in providing a response to Ms A’s complaint and the Health Board had failed to provide regular or meaningful updates to Ms A. The Ombudsman contacted the Health Board and it agreed to undertake the following actions within 12 weeks to resolve the complaint and as an alternative to a formal investigation: · Apologise to Ms A for the delay and failure to update her, and explain the reasons for this.
· Issue its complaint response.
· Offer Ms A £75 for the time and trouble in making her complaint to the Ombudsman’s office.