Mr A complained about the care and treatment provided by the Health Board following the diagnosis of a brain tumour. Mr A complained that there were delays in diagnosis, referral and management after an initial scan in 2019 and was unhappy that the Health Board would not offer surgery, despite providing evidence that the tumour was suitable for removal. Mr A had not received a response to his complaint made to the Health Board in May 2022.
The Ombudsman found that, although some progress had been made in the investigation of the complaint and regular updates had been provided, a formal complaint response had not been issued. The Ombudsman decided to settle the complaint without an investigation.
The Health Board agreed to, within twenty working days, provide Mr A with a complaint response together with an apology for the delay in providing it’s response.