Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202300782 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 9 Jan 2024 |
| PSOW-202207891 | A GP Practice in the area of Powys Teaching Health Board | Health | Not Upheld | 8 Jan 2024 |
| PSOW-202302046 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 5 Jan 2024 |
| PSOW-202206441 | Bridgend County Borough Council | Local Government | Not Upheld | 5 Jan 2024 |
| PSOW-202301848 | Welsh Government - Student Loans Company | Resolved / Early Resolution | 5 Jan 2024 | |
| PSOW-202203625 | Cardiff and Vale University Health Board | Health | Upheld | 4 Jan 2024 |
| PSOW-202208213 | Cardiff and Vale University Health Board | Health | Upheld | 4 Jan 2024 |
| PSOW-202205349 | Betsi Cadwaladr University Health Board | Health | Upheld | 3 Jan 2024 |
| PSOW-202200985 | Velindre University NHS Trust | Health | Not Upheld | 2 Jan 2024 |
| PSOW-202207150 | Newport City Council | Local Government | Not Upheld | 13 Dec 2023 |
| PSOW-202203322/202203379 | Caerphilly County Borough Council | Local Government | Other | 7 Dec 2023 |
| PSOW-202301148 | Towyn & Kinmel Bay Town Council | Local Government | Withdrawn | 6 Dec 2023 |
| PSOW-202306440 | Cardiff Council | Local Government | Resolved / Early Resolution | 1 Dec 2023 |
| PSOW-202306274 | Welsh Government | Resolved / Early Resolution | 1 Dec 2023 | |
| PSOW-202306038 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 1 Dec 2023 |
| PSOW-202306883 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 1 Dec 2023 |
| PSOW-202305890 | Swansea Council | Local Government | Resolved / Early Resolution | 30 Nov 2023 |
| PSOW-202306249 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 30 Nov 2023 |
| PSOW-202200883 | Hywel Dda University Health Board | Health | Upheld | 30 Nov 2023 |
| PSOW-202306167 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 30 Nov 2023 |
| PSOW-202306198 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 29 Nov 2023 |
| PSOW-202306341 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 29 Nov 2023 |
| PSOW-202304519 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 27 Nov 2023 |
| PSOW-202208258 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 27 Nov 2023 |
| PSOW-202306260 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Nov 2023 |