Mr A complained that Betsi Cadwaladr University Health Board had failed to respond to his complaint or update him since he made the complaint over 4 months ago.
The Ombudsman found that the Health Board had not yet responded to the complainant and had failed to properly update Mr A during its investigation. The Ombudsman said this caused frustration for Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise for failing to update Mr A, offer a £50 redress payment and issue its complaint response within 8 weeks.