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Mrs M complained that Hywel Dda University Health Boardfailed to respond to her complaint, which she made to it in May 2023.
The Ombudsman found that the Health Board had been unable toconclude its investigation due to pressures on its staff. She said this caused additional frustrationto Mrs M. She decided to settle thecomplaint without an investigation.
The Ombudsman that the Health Board would apologise directly to Mrs M and issue its complaint response within 20 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503509 | 14 Jul 2026 | The Ombudsman investigated Mrs A’s complaint about whether the nursing care her mother, Mrs B, received at South Pembrokeshire Hospital … | Not Upheld |
| PSOW-202509009 | 13 Jul 2026 | Ms A complained about the care and treatment she received following her presentation to Glangwili Hospital Emergency Department on 11-12 … | Other |
| PSOW-202601490 | 17 Jun 2026 | Mr A complained that the Hywel Dda University Health Board had failed to respond to a complaint he had submitted … | Resolved / Early Resolution |
| PSOW-202601032 | 12 Jun 2026 | Mrs A complained that Hywel Dda University Health Board failed to respond to a complaint she raised in December 2024, … | Resolved / Early Resolution |
| PSOW-202600346 | 01 Jun 2026 | Dr A complained that Hywel Dda University Health Board failed to address issues raised in writing and at a meeting … | Resolved / Early Resolution |