Ms C complained about the care and treatment her late mother, Mrs A, received from Velindre University NHS Trust (“the Trust”). Ms C complained about whether Mrs A’s consultation with the Trust on 29 December 2021 was timely and whether at this, and the consultation on 10 January 2022, her treatment and assessment were appropriate. Ms C also complained about whether the Trust’s palliative care input was appropriate.
The Ombudsman found that the treatment and assessment during both consultations, and the Trust’s input in regard to palliative care, were overall, reasonable and appropriate. The Ombudsman did not uphold the complaint.