Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202204812 | Betsi Cadwaladr University Health Board | Health | Upheld | 16 Nov 2023 |
| PSOW-202305119 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 15 Nov 2023 |
| PSOW-202306392 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 15 Nov 2023 |
| PSOW-202304539 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Nov 2023 |
| PSOW-202306410 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 14 Nov 2023 |
| PSOW-202304693 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Nov 2023 |
| PSOW-202204827 | Aneurin Bevan University Health Board | Health | Upheld | 13 Nov 2023 |
| PSOW-202305928 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Nov 2023 |
| PSOW-202305121 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 13 Nov 2023 |
| PSOW-202201509 | Flintshire County Council & Connah’s Quay Town Council | Local Government | Other | 11 Nov 2023 |
| PSOW-202305488 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Nov 2023 |
| PSOW-202305573 | Torfaen County Borough Council | Local Government | Resolved / Early Resolution | 10 Nov 2023 |
| PSOW-202205528 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 9 Nov 2023 |
| PSOW-202305707 | Bro Myrddin Housing Association | Housing | Resolved / Early Resolution | 9 Nov 2023 |
| PSOW-202106412 | Merthyr Tydfil County Borough Council | Local Government | Upheld | 9 Nov 2023 |
| PSOW-202208731 | Hywel Dda University Health Board | Health | Upheld | 8 Nov 2023 |
| PSOW-202203641 | A Dental Practice in the area of Hywel Dda University Health Board | Health | Not Upheld | 8 Nov 2023 |
| PSOW-202302825 | Aneurin Bevan University Health Board | Health | Upheld | 8 Nov 2023 |
| PSOW-202108667 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 8 Nov 2023 |
| PSOW-202203842 | Hywel Dda University Health Board | Health | Upheld | 7 Nov 2023 |
| PSOW-202304642 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 Nov 2023 |
| PSOW-202206889 | Betsi Cadwaladr University Health Board | Health | Upheld | 3 Nov 2023 |
| PSOW-202305415 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 3 Nov 2023 |
| PSOW-202200708 | Aneurin Bevan University Health Board | Health | Upheld | 3 Nov 2023 |
| PSOW-202107125 | Powys Teaching Health Board | Health | Upheld | 3 Nov 2023 |