Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202308086 | Pembrokeshire Coast National Park Authority | Local Government | Resolved / Early Resolution | 5 Feb 2024 |
| PSOW-202307900 | Vale of Glamorgan Council | Health | Resolved / Early Resolution | 5 Feb 2024 |
| PSOW-202308011 | A Dental Practice | Health | Resolved / Early Resolution | 5 Feb 2024 |
| PSOW-202308308 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 5 Feb 2024 |
| PSOW-202307444 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 5 Feb 2024 |
| PSOW-202305944 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 1 Feb 2024 |
| PSOW-202301069 | Aneurin Bevan University Health Board | Health | Other | 1 Feb 2024 |
| PSOW-202201816 | Cwm Taf Morgannwg University Health Board | Health | Other | 31 Jan 2024 |
| PSOW-202201990 | Cardiff and Vale University Health Board | Health | Not Upheld | 29 Jan 2024 |
| PSOW-202203229 | Betsi Cadwaladr University Health Board | Health | Upheld | 29 Jan 2024 |
| PSOW-202105722 | Betsi Cadwaladr University Health Board | Health | Upheld | 29 Jan 2024 |
| PSOW-202103161 | Hywel Dda University Health Board | Health | Upheld | 29 Jan 2024 |
| PSOW-202202308 | A Care Home | Upheld | 26 Jan 2024 | |
| PSOW-202307935 | Rhondda Cynon Taf County Borough Council | Health | Resolved / Early Resolution | 26 Jan 2024 |
| PSOW-202203786 | Cardiff and Vale University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202203509 | Swansea Bay University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202106229 | Betsi Cadwaladr University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202202481 | Welsh Ambulance Services NHS Trust | Health | Upheld | 26 Jan 2024 |
| PSOW-202202309 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202203509 | Swansea Bay University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202307988 | Tai Calon Community Housing | Housing | Resolved / Early Resolution | 25 Jan 2024 |
| PSOW-202204639 | Welsh Ambulance Services NHS Trust | Health | Upheld | 25 Jan 2024 |
| PSOW-202301555 | Hywel Dda University Health Board | Health | Not Upheld | 25 Jan 2024 |
| PSOW-202208381 | Hywel Dda University Health Board | Health | Upheld | 24 Jan 2024 |
| PSOW-202307801 | Cyngor Gwynedd | Resolved / Early Resolution | 24 Jan 2024 |