Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202308507 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 8 Mar 2024 |
| PSOW-202300378 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 8 Mar 2024 |
| PSOW-202308269 | Newport City Council | Local Government | Resolved / Early Resolution | 7 Mar 2024 |
| PSOW-202308893 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 7 Mar 2024 |
| PSOW-202309278 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Mar 2024 |
| PSOW-202204940 | Betsi Cadwaladr University Health Board | Health | Upheld | 7 Mar 2024 |
| PSOW-202204315 | Cardiff and Vale University Health Board | Health | Upheld | 7 Mar 2024 |
| PSOW-202307520 | Flintshire County Council | Local Government | Resolved / Early Resolution | 6 Mar 2024 |
| PSOW-202308990 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 6 Mar 2024 |
| PSOW-202307414 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 5 Mar 2024 |
| PSOW-202308349 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 5 Mar 2024 |
| PSOW-202308817 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Mar 2024 |
| PSOW-202304518 | Powys County Council | Local Government | Resolved / Early Resolution | 4 Mar 2024 |
| PSOW-202308210 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 4 Mar 2024 |
| PSOW-202308678 | Swansea Council | Local Government | Resolved / Early Resolution | 4 Mar 2024 |
| PSOW-202308931 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 1 Mar 2024 |
| PSOW-202303826 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 1 Mar 2024 |
| PSOW-202104268 | Cardiff and Vale University Health Board | Health | Upheld | 29 Feb 2024 |
| PSOW-202108316 | Hywel Dda University Health Board | Health | Upheld | 29 Feb 2024 |
| PSOW-202307745 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202104717 | St Nicholas & Bonvilston Community Council | Local Government | Other | 29 Feb 2024 |
| PSOW-202307669 | Cardiff Council | Local Government | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202308831 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202308943 | Hafod Housing Association | Housing | Resolved / Early Resolution | 29 Feb 2024 |
| PSOW-202308939 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 28 Feb 2024 |