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Miss X complained that Rhondda Cynon Taf County Borough Council had failed to respond to her complaint submitted to it in December 2023.
The Ombudsman decided that the Council had overlooked the complaint. She said this caused delays, frustration and uncertainty to Miss X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to issue its response, which should include an apology for the delay within 3 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202509518 | 29 Apr 2026 | Ms A complained that Rhondda Cynon Taf County Borough Council failed to communicate and ignored safeguarding concerns. The Ombudsman noted … | Resolved / Early Resolution |
| PSOW-202407970 | 26 Mar 2026 | The Ombudsman received a complaint that a Member (“the Member”) of Rhondda Cynon Taf Council (“the Council”) had breached the … | Not Upheld |
| PSOW-202508975 | 11 Mar 2026 | Mr B complained that Rhondda Cynon Taf County Borough Council refused to escalate his complaint to Stage 2 of its … | Resolved / Early Resolution |
| PSOW-202501464 | 15 Sep 2025 | The Ombudsman received a complaint that a Member (“the Member”) of Rhondda Cynon Taf County Borough Council (“the Council”) had … | Not Upheld |
| PSOW-202501080 | 29 Jul 2025 | Mrs X complained that Rhondda Cynon Taf County Borough Council failed to respond to her complaint about the care provided … | Resolved / Early Resolution |