Miss T complained that Swansea Bay University Health Board failed to provide a response to the complaint she made about the care and treatment provided to her late father which she made to it in August 2023.
The Ombudsman found that whilst the Health Board had provided updates, they had not been regular, and a complaint response had not been issued. She said that this caused frustration to Miss T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Miss T with an apology for the identified failures, to pay £75 redress to Miss T for her time and trouble in raising a complaint with the Ombudsman and to issue a complaint response within 4 weeks.