Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202308836 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 May 2024 |
| PSOW-202400137 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 10 May 2024 |
| PSOW-202202861 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 May 2024 |
| PSOW-202308307 | Newydd Housing Association | Housing | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202400379 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202400434 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202400284 | Hafod Housing Association | Housing | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202308941 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 7 May 2024 |
| PSOW-202400221 | Cardiff Council | Local Government | Resolved / Early Resolution | 7 May 2024 |
| PSOW-202400411 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 May 2024 |
| PSOW-202203007 | Cardiff and Vale University Health Board | Health | Upheld | 3 May 2024 |
| PSOW-202307000 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 2 May 2024 |
| PSOW-202306571 | Powys Teaching Health Board | Health | Not Upheld | 2 May 2024 |
| PSOW-202105577 | Betsi Cadwaladr University Health Board | Health | Upheld | 1 May 2024 |
| PSOW-202302461 | Cardiff and Vale University Health Board | Health | Upheld | 30 Apr 2024 |
| PSOW-202302575 | Aneurin Bevan University Health Board | Health | Not Upheld | 30 Apr 2024 |
| PSOW-202303151 | Cardiff and Vale University Health Board | Health | Not Upheld | 30 Apr 2024 |
| PSOW-202308823 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202309578 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202309851 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202310284 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202310379 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202400605 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202309683 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202308695 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Apr 2024 |