Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202309828 | Hafod Housing Association | Housing | Resolved / Early Resolution | 3 Apr 2024 |
| PSOW-202309258 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 3 Apr 2024 |
| PSOW-202309754 | Pobl | Resolved / Early Resolution | 3 Apr 2024 | |
| PSOW-202309245 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 2 Apr 2024 |
| PSOW-202309944 | Flintshire County Council | Local Government | Resolved / Early Resolution | 2 Apr 2024 |
| PSOW-202308999 | Powys County Council | Local Government | Resolved / Early Resolution | 2 Apr 2024 |
| PSOW-202309558 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202309147 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202308145 | Cardiff Community Housing Association | Housing | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202309729 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202303312 | Aneurin Bevan University Health Board | Health | Upheld | 28 Mar 2024 |
| PSOW-202303635 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |
| PSOW-202308954 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |
| PSOW-202204033 | New Quay Town Council | Local Government | Other | 27 Mar 2024 |
| PSOW-202201160/202201353 | Porthcawl Town Council | Local Government | Other | 27 Mar 2024 |
| PSOW-202204885 | Bridgend Town Council | Local Government | Other | 27 Mar 2024 |
| PSOW-202309096 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |
| PSOW-202308235 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |
| PSOW-202309054 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Mar 2024 |
| PSOW-202207862 | Tenby Town Council | Local Government | Not Upheld | 26 Mar 2024 |
| PSOW-202102615 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 26 Mar 2024 |
| PSOW-202302012 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 26 Mar 2024 |
| PSOW-202204955 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 25 Mar 2024 |
| PSOW-202208468 | Haverfordwest Town Council | Local Government | Not Upheld | 23 Mar 2024 |
| PSOW-202307775 | Cardiff Council | Local Government | Resolved / Early Resolution | 22 Mar 2024 |