Mr Q complained that his father had requested the removal of a disabled parking bay outside his property, but Cardiff Council had not actioned this. Mr Q complained to the Council but had not received a response to his complaint.
The Ombudsman found that Mr Q had complained to the Council more than 12 weeks ago and he had not received a response to his complaint. The Ombudsman said this caused frustration to Mr Q and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr Q for the delay and to issue its complaint response within 2 weeks.