Ms X complained about the standard of care provided to her father, Mr Y, when he was an inpatient at Bronllys Hospital, which is a GP-led hospital service. Specifically, Ms X complained that doctors should have diagnosed Mr Y’s heart failure sooner and arranged an earlier transfer to a different hospital (for acute care).
The Ombudsman found that the care provided to Mr Y was appropriate. Mr Y was appropriately monitored in hospital and his test results did not specifically point to heart failure. The decision to transfer him to a different hospital was also reasonable and timely, as he had become unwell, and his condition did not improve. There was nothing to suggest that additional action or treatment would have affected the outcome for Mr Y, given his deteriorating heart function. The Ombudsman did not uphold the complaint.