Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202104158 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 21 Oct 2021 |
| PSOW-202103895 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Oct 2021 |
| PSOW-202003402 | Swansea Bay University Health Board | Health | Upheld | 21 Oct 2021 |
| PSOW-202104304 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Oct 2021 |
| PSOW-202002388 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 21 Oct 2021 |
| PSOW-202103239 | Coastal Housing Group Ltd | Housing | Resolved / Early Resolution | 20 Oct 2021 |
| PSOW-202103367 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Oct 2021 |
| PSOW-202103115 | Hafod Housing Association | Housing | Resolved / Early Resolution | 19 Oct 2021 |
| PSOW-202004188 | Hywel Dda University Health Board | Health | Upheld | 18 Oct 2021 |
| PSOW-202103888 | Cardiff Council | Local Government | Resolved / Early Resolution | 18 Oct 2021 |
| PSOW-202103137 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 15 Oct 2021 |
| PSOW-202104624 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 15 Oct 2021 |
| PSOW-202103573 | Flintshire County Council | Local Government | Resolved / Early Resolution | 15 Oct 2021 |
| PSOW-202103361 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Oct 2021 |
| PSOW-202002872 | Swansea Bay University Health Board | Health | Upheld | 14 Oct 2021 |
| PSOW-202104595 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Oct 2021 |
| PSOW-202002681 | Vale of Glamorgan Council | Local Government | Upheld | 12 Oct 2021 |
| PSOW-202103463 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 12 Oct 2021 |
| PSOW-202103524 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Oct 2021 |
| PSOW-202103117 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Oct 2021 |
| PSOW-202004458 | Pembrokeshire County Council | Local Government | Withdrawn | 8 Oct 2021 |
| PSOW-202100574 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 8 Oct 2021 |
| PSOW-202003237 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 7 Oct 2021 |
| PSOW-202003088 | Betsi Cadwaladr University Health Board | Health | Upheld | 7 Oct 2021 |
| PSOW-202104213 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 6 Oct 2021 |