Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202101229 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 17 Aug 2021 |
| PSOW-202003331 | Powys County Council | Local Government | Upheld | 17 Aug 2021 |
| PSOW-202001892 | Betsi Cadwaladr University Health Board | Health | Upheld | 12 Aug 2021 |
| PSOW-202102952 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Aug 2021 |
| PSOW-202102030 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 12 Aug 2021 |
| PSOW-202002515 | Betsi Cadwaladr University Health Board | Health | Upheld | 12 Aug 2021 |
| PSOW-202102298 | Pobl | Resolved / Early Resolution | 11 Aug 2021 | |
| PSOW-202101811 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 9 Aug 2021 |
| PSOW-202100359 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 9 Aug 2021 |
| PSOW-202102698 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 9 Aug 2021 |
| PSOW-202101675 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 9 Aug 2021 |
| PSOW-202101965 | Llansteffan & Llanybri Community Council | Local Government | Resolved / Early Resolution | 9 Aug 2021 |
| PSOW-202102113 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 6 Aug 2021 |
| PSOW-202102613 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 5 Aug 2021 |
| PSOW-202002766 | Swansea Bay University Health Board | Health | Upheld | 4 Aug 2021 |
| PSOW-202101701 | Cardiff Council | Local Government | Resolved / Early Resolution | 4 Aug 2021 |
| PSOW-202100751 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 4 Aug 2021 |
| PSOW-202100797 | Caerphilly County Borough Council | Health | Resolved / Early Resolution | 4 Aug 2021 |
| PSOW-202102049 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 4 Aug 2021 |
| PSOW-202100869 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 3 Aug 2021 |
| PSOW-202102694 | Cardiff Council | Local Government | Resolved / Early Resolution | 3 Aug 2021 |
| PSOW-201907001 | Cardiff and Vale University Health Board | Health | Upheld | 2 Aug 2021 |
| PSOW-201906362 | Abertillery & Llanhilleth Community Council | Local Government | Other | 2 Aug 2021 |
| PSOW-202101442 | Hywel Dda University Health Board | Health | Other | 2 Aug 2021 |
| PSOW-202002984 | Llantwit Fardre Community Council | Local Government | Not Upheld | 30 Jul 2021 |