Mr A complained that Cardiff Council (“the Council”) failed to respond to all aspects of his complaint, made on 27 July 2021. Mr A said he was asked to set out further points, which he did in an email sent to the Council on 13 August 2021. Mr A said the Council then declined to provide a further response.
The Ombudsman found that the Council did not provide a response to all aspects of Mr A’s original complaint and following receipt of his email dated 13 August, it said it would not be providing a further response.
The Ombudsman sought and gained the Council’s agreement to provide Mr A with a further written response, addressing the points raised in his email of 13 August 2021, within 20 working days.