Mrs X complained that she was admitted to hospital for 3 weeks due to a lack of treatment by a GP practice, which is managed by the Health Board, for a chest infection, which resulted in fluids subsiding to her heart and resultant breathing difficulties. She also complained about a lack of response to her complaint, which was referred to the Practice by the Ombudsman in October 2020.
The Ombudsman decided, with agreement with the Health Board, that the GP Practice Manager should provide Mrs X with a written response t her complaint (within 3 weeks) which should include an apology for the delay and oversight.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.