Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-201906873 | Tywyn Town Council | Local Government | Other | 17 Dec 2021 |
| PSOW-202101846 | Cardiff and Vale University Health Board | Health | Other | 17 Dec 2021 |
| PSOW-202100242 | Aneurin Bevan University Health Board | Health | Upheld | 16 Dec 2021 |
| PSOW-201900726 | Betsi Cadwaladr University Health Board | Health | Other | 16 Dec 2021 |
| PSOW-202105747 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Dec 2021 |
| PSOW-202004278 | Wales & West Housing Association | Housing | Upheld | 15 Dec 2021 |
| PSOW-202105868 | Flintshire County Council | Local Government | Resolved / Early Resolution | 15 Dec 2021 |
| PSOW-202005357 | Swansea Bay University Health Board | Health | Upheld | 15 Dec 2021 |
| PSOW-202105948 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 Dec 2021 |
| PSOW-202103967 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Dec 2021 |
| PSOW-202105018 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Dec 2021 |
| PSOW-202105068 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 Dec 2021 |
| PSOW-202105113 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Dec 2021 |
| PSOW-202105810 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 13 Dec 2021 |
| PSOW-202103608 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 10 Dec 2021 |
| PSOW-202002671 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 10 Dec 2021 |
| PSOW-202104771 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Dec 2021 |
| PSOW-202104832 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 9 Dec 2021 |
| PSOW-202004090 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 9 Dec 2021 |
| PSOW-202105561 | Cardiff Council | Local Government | Resolved / Early Resolution | 9 Dec 2021 |
| PSOW-202004242 | Betsi Cadwaladr University Health Board | Health | Upheld | 9 Dec 2021 |
| PSOW-202103078 | Natural Resources Wales | Resolved / Early Resolution | 7 Dec 2021 | |
| PSOW-202004757 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 2 Dec 2021 |
| PSOW-202105257 | Gwynedd Council | Local Government | Resolved / Early Resolution | 2 Dec 2021 |
| PSOW-202003444 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 1 Dec 2021 |