Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202107554 | Ateb Group Ltd | Resolved / Early Resolution | 11 Mar 2022 | |
| PSOW-202107953 | Hafod Housing Association | Housing | Resolved / Early Resolution | 11 Mar 2022 |
| PSOW-202107996 | Neath Town Council | Local Government | Resolved / Early Resolution | 11 Mar 2022 |
| PSOW-202106766 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Mar 2022 |
| PSOW-202105314 | Swansea Bay University Health Board | Health | Other | 10 Mar 2022 |
| PSOW-202107247 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Mar 2022 |
| PSOW-202005624 | Hywel Dda University Health Board | Health | Upheld | 9 Mar 2022 |
| PSOW-202005745 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 Mar 2022 |
| PSOW-202106659 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 9 Mar 2022 |
| PSOW-202105641 | Grwp Cynefin | Resolved / Early Resolution | 9 Mar 2022 | |
| PSOW-202107140 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 9 Mar 2022 |
| PSOW-202106399 | Flintshire County Council | Local Government | Resolved / Early Resolution | 8 Mar 2022 |
| PSOW-202106088 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Mar 2022 |
| PSOW-202106866 | Cardiff Council | Local Government | Resolved / Early Resolution | 7 Mar 2022 |
| PSOW-202106700 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 4 Mar 2022 |
| PSOW-202004499 | Aneurin Bevan University Health Board | Health | Upheld | 4 Mar 2022 |
| PSOW-202003870 | Swansea Council | Local Government | Upheld | 4 Mar 2022 |
| PSOW-202006430 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 3 Mar 2022 |
| PSOW-202106785 | Trivallis | Resolved / Early Resolution | 2 Mar 2022 | |
| PSOW-202107399 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 2 Mar 2022 |
| PSOW-202005195 | Aneurin Bevan University Health Board | Health | Upheld | 2 Mar 2022 |
| PSOW-202107135 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 1 Mar 2022 |
| PSOW-202107734 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 1 Mar 2022 |
| PSOW-202106816 | Adra | Housing | Resolved / Early Resolution | 1 Mar 2022 |
| PSOW-202107149 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Feb 2022 |