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Miss X complained that despite complaining to the Association about water rate fees, the Association had yet to respond.
The Ombudsman was concerned that Miss X had yet to receive a response and contacted the Association. As an alternative to an investigation, the Association agreed to provide Miss X with a response to her complaint by 29 April 2022. The Ombudsman accepted this as a resolution to Miss X’s complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202404557 | 15 Jan 2025 | Ms A complained that Taff Housing Association had not taken appropriate steps to prevent smoke ingress into her home. The … | Resolved / Early Resolution |
| PSOW-202405560 | 14 Nov 2024 | Mr X complained that Taff Housing Association had failed to resolve numerous issues in his mother’s property, including damp and … | Resolved / Early Resolution |
| PSOW-202207416 | 04 May 2023 | Mr X complained that Taff Housing Association had failed to respond to his complaint regarding an alleged mould infestation at … | Resolved / Early Resolution |
| PSOW-202107204 | 06 May 2022 | Miss X complained about rent arrears accruing on her account with Taff Housing Association. The Ombudsman noted Miss X received … | Resolved / Early Resolution |