View Newport City Council scorecard
Mr X complained that despite putting 2 complaints forward to the Council, and numerous calls, he had not received a response.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council to provide Mr X with a formal response to his complaint, along with an apology letter for the delay in responding.
The Ombudsman accepted this as a resolution of Mr X’s complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202407375 | 18 Jun 2026 | Mrs W complained about whether prior to and from 1 April 2023 Newport City Council (“the Council”) failed to meet … | Partly Upheld |
| PSOW-202504851 | 24 Mar 2026 | It was alleged that a member of Newport City Council acted in a disrespectful and intimidatory manner towards a member … | Withdrawn |
| PSOW-202508923 | 25 Feb 2026 | Mr B complained that Newport City Council failed to respond to his complaint about money being debited from his wife’s … | Resolved / Early Resolution |
| PSOW-202506465 | 13 Feb 2026 | Complaint about the action taken by the Council about provision of school transport and social care services for her children. … | Resolved / Early Resolution |
| PSOW-202404421 | 16 Jan 2026 | The Ombudsman received a complaint that a Member (“the Member”) of Newport City Council (“the Council”) had breached the Code … | Other |