457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
We found that a woman was cared for appropriately in the Maternity Unit of the Royal Victoria Hospital, but said that clinicians should have recorded the discussions they had with her about the progress of her labour.
Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.
A man complained that the medication prescribed by his doctor was making him ill, and that he should also have been referred to a consultant. Our investigation found that the Practice provided him with appropriate care and treatment.
This report was prepared in response to concerns about the protection given to trees and the lack of enforcement action following reported breaches of Tree Preservation Orders (TPOs).
We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.
A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.
We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.
A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital. We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes …
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.
The family of a woman who died from lung cancer said that her GP Practice left her without guidance or support following her discharge from hospital. We partially upheld the complaint.
A woman complained that her late brother was not given the best possible chance to recover following gall bladder surgery. We upheld parts of the complaint, and were critical of the serious adverse incident report prepared by the Northern Trust.
We found that the Belfast Trust did not properly assess a man’s healthcare needs before his admission to a nursing home. We asked it to apologise to the complainant and to review all applications for continuing healthcare from the last three years.
We made recommendations for service improvement after we found failings in the way the Belfast Trust investigated the theft of a care home resident’s wedding ring.
A parent who acted as a carer for her son with special needs complained that a six-month delay in her family being allocated a social worker impacted her financially and mentally. We upheld the complaint but found no evidence of bias against the parent by …
The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. We upheld the complaint and made a number of recommendations to the school.
We investigated a man’s concerns about the death of his elderly mother. We found that while she suffered from a number of medical conditions which could have caused her death at any time, the immediate cause was Covid-19.
We asked Causeway Coast and Glens Borough Council to refund thousands of pounds to a woman after we found it mismanaged an online procurement.
A woman complained about how long it took the Northern Health Trust to provide her late son with a routine test for heart disease, and about its subsequent failure to monitor his condition.
We made a number of recommendations to the Belfast Trust after we found failures in the way it treated a patient with a fractured leg. We concluded that delays in removing her leg cast and in monitoring her pressure sores caused sepsis and contributed significantly …
The Lagan Valley Hospital carried out reasonable and appropriate investigations to determine the source of a patient’s abdominal pain.
A student complained about how Queen’s University gathered evidence in its investigation of an alleged assault. We asked the University to apologise after we found it did not properly explain to the student how it obtained evidence from the PSNI.
A man whose son lived in supported housing complained about the care provided by the Belfast Trust. We upheld his complaint.
Our investigation found failings in the care and treatment provided to a cancer patient by the Belfast Health and Social Care Trust.
We found failures in the care provided by the Southern Trust to an elderly woman and her daughter.