Source · NIPSO (NI Public Services Ombudsman)

Causeway Coast and Glens Borough Council

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-201915457 Sector Local Government Decided 03 October 2023

Complaint record keeping failures

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.

View original on NIPSO (NI Public Se… website

Other decisions involving Causeway Coast and Glens Borough Council

Reference	Date	Summary	Outcome
NIPSO-202003163	20 Aug 2025	Causeway Coast and Glens Borough Council failed to keep a charity updated on the status of its complaint.	Upheld
NIPSO-202001035	31 Jul 2023	We asked Causeway Coast and Glens Borough Council to refund thousands of pounds to a woman after we found it …	Upheld
NIPSO-201915620	08 Dec 2021	We asked Causeway Coast & Glens Borough Council to take a number of learning points from our investigation into the …	Other
NIPSO-17922	03 Oct 2019	The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with …	Other

View all decisions for this organisation

Source decision Back to decisions list