Source · NIPSO (NI Public Services Ombudsman)

Belfast Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-202002606 Sector Health & Social Care Decided 25 October 2023

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Complaint record keeping failures

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

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Other decisions involving Belfast Health and Social Care Trust

Reference	Date	Summary	Outcome
NIPSO-202006445	12 Mar 2026	The Belfast Trust should have given a patient an urgent ultrasound scan rather delay the procedure for a week. It …	Upheld
NIPSO-202400427	25 Feb 2026	A consultant was right to explain to a patient that his GP’s referral had been inappropriate and that his care …	Not Upheld
NIPSO-202400885	24 Feb 2026	A patient suffering from a heart condition died shortly after her treatment in Belfast City Hospital. Our investigation found that …	Not Upheld
NIPSO-202402308	24 Feb 2026	The Belfast Trust acted appropriately in not recommending oral nutritional supplements to a patient when he lost his appetite.	Not Upheld
NIPSO-202400132	05 Dec 2025	We looked at whether an alleged failure by the Trust to treat a cyst on a patient's chest led to …	Upheld

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