A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital. We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.
Source · NIPSO (NI Public Services Ombudsman)
Western Health and Social Care Trust
NIPSO (NI Public Services Ombudsman)
Upheld
Reference NIPSO-202001908
Sector Health & Social Care
Decided 23 October 2023
View Western Health and Social Services Board scorecard
Full decision
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