Source · NIPSO (NI Public Services Ombudsman)

Western Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-202001908 Sector Health & Social Care Decided 23 October 2023

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Complaint record keeping failures

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital. We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.

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Other decisions involving Western Health and Social Care Trust

Reference	Date	Summary	Outcome
NIPSO-202400652	25 Feb 2026	Clinicians in the Western Trust were correct to conclude that a patient did not display signs of autism. However, our …	Not Upheld
NIPSO-202001889	14 Oct 2025	We found failings in the way the Trust investigated a man's concerns about how his father was treated in a …	Upheld
NIPSO-202004744	12 Aug 2025	A woman complained that her late sister should have received better care on the night she was admitted to hospital. …	Not Upheld
NIPSO-202004078	01 Aug 2025	The Western Trust’s failure to give a patient an MRI test caused her to experience prolonged pain and unnecessarily delayed …	Upheld
NIPSO-202003606	10 Jul 2025	The Northern Trust should have told a patient and his family that he would not be resuscitated if his heart …	Upheld

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