Source · NIPSO (NI Public Services Ombudsman)

Southern Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-202001434 Sector Health & Social Care Decided 15 November 2023

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Complaint record keeping failures

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.

View original on NIPSO (NI Public Se… website

Other decisions involving Southern Health and Social Care Trust

Reference	Date	Summary	Outcome
NIPSO-202004022	21 Jan 2026	The Southern Trust apologised after the temporary stent, which should have been removed after 30 days, remained in place for …	Upheld
NIPSO-202001080	22 Sep 2025	A care home did not follow contemporary guidance on allowing visitors over a 5-day period in March 2020.	Upheld
NIPSO-202005167	15 Sep 2025	The Southern Trust should have kept an elderly patient in hospital for further observation, but our investigation found that the …	Upheld
NIPSO-202003205	09 Sep 2025	The Southern Trust failed to appropriately triage a referral from a patient's GP. It also did not tell the patient …	Upheld
NIPSO-202003726	12 Aug 2025	The Southern Trust followed the appropriate procedures when it worked out a resident’s contribution to the cost of her care.	Not Upheld

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