40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: Miss X complained the Council failed to secure a school placement for her child, failed to make suitable education provision, or meet their needs as specified in their Education, Health and Care Plan for a significant period. This caused Miss X significant distress, frustration …
Summary: The Council failed to respond appropriately to requests from a family struggling in their caring role. It delayed addressing escalating risks, failed to coordinate Mr Y’s case effectively and did not ensure continuity of support. It also failed to complete a carer’s assessment. This …
Summary: We will not investigate this complaint that the Care Provider failed to repay an overpayment it owed Mrs Z. The Provider repaid the money during our investigation. Further investigation would achieve nothing worthwhile.
Summary: We will not investigate this complaint about how the Council handled Mr X’s application for a resident’s parking permit. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate Mr X’s complaint about the Council refusing school travel assistance for his child. This is because there is not enough evidence of fault to justify us investigating.
Summary: Mr X complained on behalf of his grandmother, Mrs X, that the Council gave incorrect advice and wrongly charged for her care. Mrs X was overcharged because the Council failed to action a request to cancel visits. During the investigation, the Council accepted fault, …
Summary: Miss X complained about the Council’s handling of her homelessness and housing applications following her approach to the Council as a survivor of domestic abuse. She said the Council’s actions caused significant avoidable distress to her and her children which led to a deterioration …
Summary: We will not investigate Mr X’s complaint about the way the Council considered his complaint that a councillor breached the code of conduct. We are unlikely to find fault in the Council’s actions. Also, we will not investigate his complaint about the actions of …
Summary: Mr X complained the Council removed Mr Y’s disturbed night carer without following a proper process. This meant Mr X had to step in to provide care to Mr Y at night. We found the Council’s failure to ensure funding continued to enable Mr …
Summary: We will not investigate this complaint about the Council’s review of a homelessness decision. It was reasonable from Mr X to appeal against the original non-priority decision and the subsequent reviews of that decision to the County Court.
Summary: We will not investigate this complaint about how the Council considered Ms X’s medical needs. This is because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about the Council’s decision to retrospectively remove her single person’s discount. This is because the Valuation Tribunal is best placed to deal with this matter. We will also not investigate Ms X’s complaint about the Council’s failure to …
Summary: We will not investigate Miss X's complaint about the Council's actions in relation to her homelessness application. This is because she had a right of appeal to the County Court, and it would have been reasonable for her to use that right.
Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
Summary: We cannot investigate Mrs X’s complaint about how the Council handled an academy school’s admissions application. And we will not investigating the effect of a mistake to offer the wrong type of school as the injustice is not significant enough.
Summary: The Council was at fault for failing to provide an appropriate choice of accommodation and for not assessing Mr Y’s capacity or the impact on Mr Y’s well-being of moving care home. The Council has agreed to apologise to Mrs X, pay Mr Y’s …
Summary: We will not investigate Miss X’s complaint about a tree stump causing damage to her vehicle. This is because there is another body better placed and subsequently, we cannot achieve the outcome she wants.
Summary: We will not investigate this complaint about Ms X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. This is because Mrs X has used her right of appeal to the Tribunal and the law says we cannot investigate these matters.
Summary: We will not investigate this complaint about the Council’s handling of a request for information. This is because the Information Commissioner is better placed to consider it.
Summary: We will not investigate this complaint about the Council deciding not to take enforcement action against a breach of a planning condition. There is insufficient evidence of fault in the way the Council made its decision.
Summary: We will not investigate Mr X’s complaint about his visit to the Council’s One Stop Shop. This is because a further investigation of the matter by this office is unlikely to be able to add to the response and explanation already provided via the …
Summary: We will not investigate this complaint about housing allocations. This is because there is not enough fault to justify an investigation, and it would be reasonable for Mrs X to ask the courts to consider some of her complaint.
Summary: We will not investigate Mr X's complaint about the Council's handling of safeguarding allegations against him. This is because further investigation is unlikely to lead to a different outcome.
Summary: We will not investigate this complaint about damage caused to Miss X’s home. This is because