40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
because there is a right of appeal to the Valuation Tribunal. For the remainder, we will not investigate Mr X’s complaint about the Council’s handling of his resulting complaint because we could not add to the investigation the Council has already carried out.
Summary: We will not investigate Ms X’s complaint about the Council’s consultation process and a decision to introduce waiting time restrictions on streets near her home. There is not enough evidence of fault in its decision to introduce the restrictions and an investigation would not …
Summary: We will not investigate this late complaint about the Council’s decision to prohibit driving on a section of road near Mr X’s home. There is not a good reason for the delay in Mr X complaining to us after the restriction came into effect …
Summary: We will not investigate Mrs X’s complaint about enquiries made by the Council’s Local Authority Designated Officer because there is insufficient evidence of fault.
Summary: The Council has acknowledged it was at fault, because it did not secure elements of an education, health and care plan, as the law requires. It has already offered a remedy to the complainant for this, but has increased this offer upon our recommendation.
Summary: We will not investigate Mr X’s complaint about the Council ending his daughter, Y’s, day care provision. This is because it is late.
Summary: We will not investigate this complaint about how Mr X’s reasonable adjustments were considered. There is not enough evidence of fault in how the Council considered Mr X’s request.
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal and can be investigated by the Housing Ombudsman.
Summary: We will not investigate Mrs X’s complaint about school transport because there is not enough evidence of fault by the Council to justify an investigation.
Summary: We will not investigate Mr X’s complaint about Council decision-making related to a local bus gate. There is insufficient evidence of fault to warrant an investigation.
We will not investigate Ms X’s complaint about a claim for damage to her car. Ms X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent
Summary: We will not investigate Mr X’s complaint about incorrect information and signposting about support services. Any injustice he experienced is not significant enough to justify our involvement.
Summary: We will not investigate Ms X’s complaint about her request for her son’s school transport to drop him off a different venues because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint about his visit to the Council’s One Stop Shop. This is because a further investigation of the matter by this office is unlikely to be able to add to the response and explanation already provided via the …
Summary: We will not investigate this complaint about that the Council labelled X as vexatious. This is because any injustice is not significant enough to warrant our further involvement.
Summary: The Council was at fault for not accepting a homelessness application sooner from Mr X. As a result Mr X spent around a month longer than he should have in accommodation which was not suitable for his child. The Council agreed to apologise and …
Summary: We will not investigate this complaint about the Council’s failure to provide education to Mrs X’s son since 2018. Part of the complaint is late and part carries appeal rights that it is reasonable for Mrs X to use.
Summary: Based on current evidence Council was not at fault for the education provision in place for Y but it delayed completing an education, health and care needs assessment. That caused Miss X frustration and uncertainty. An apology and payment to Miss X is satisfactory …
Summary: Mr X complained the Council did not provide the provision set out in his child’s Education Health and Care Plan. Mr X said this caused his child to miss education and caused him avoidable distress. We have ended our investigation because we cannot investigate …
Summary: We will not investigate this complaint about Mr X’s temporary accommodation. This is because Mr X did not bring his complaint to us within twelve months of becoming aware of the issue.
Summary: We cannot investigate part of Miss X’s complaint about an injury she said her child sustained while at school because the law says we cannot investigate this type of complaint. We will not investigate Miss X’s complaint about the Local Authority Designated Officer’s decision …
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was …
Summary: We find the Council delayed moving Miss B and her family out of unsuitable temporary accommodation when they were homeless. It also failed to properly deal with Miss B’s request for a review of the accommodation's suitability, failed to tell her about her review …
Summary: We will not investigate Miss X’s complaint about the Council’s management of a section 47 investigation. This is because an investigation would be unlikely to find fault with the Council’s actions.
Summary: We will not investigate this complaint about Council tax because part of the complaint has been remedied, there was a right of appeal to a valuation tribunal and part of the complaint is for the Information Commissioner's Office. Part of the complaint is also …