Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Sectors by upheld rate
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Education | 6,693 | 3,761 | 56% |
| Adult Care Services | 5,905 | 2,333 | 40% |
| Transport And Highways | 5,474 | 367 | 7% |
| Housing | 4,874 | 1,667 | 34% |
| Children S Care Services | 3,903 | 912 | 23% |
| Planning | 3,798 | 422 | 11% |
| Environment And Regulation | 3,784 | 653 | 17% |
| Benefits And Tax | 2,868 | 464 | 16% |
| Other Categories | 2,435 | 128 | 5% |
| Health | 510 | 179 | 35% |