40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: Based on current evidence Council was not at fault for the education provision in place for Y but it delayed completing an education, health and care needs assessment. That caused Miss X frustration and uncertainty. An apology and payment to Miss X is satisfactory …
Summary: The Council was at fault for failing to carry out an annual review of Miss X’s child Y’s Education, Health and Care (EHC) Plan. The Council was also at fault for failing to ensure Y received a suitable education and the specialist provision in …
Summary: The Council was at fault for not accepting a homelessness application sooner from Mr X. As a result Mr X spent around a month longer than he should have in accommodation which was not suitable for his child. The Council agreed to apologise and …
Summary: We will not investigate this complaint about the Council’s decision to introduce licensing for professional dog walkers to operate on its public parks and green spaces. There is insufficient evidence of fault in its decision making process to justify an investigation.
Summary: We will not investigate Mr X’s complaint about his visit to the Council’s One Stop Shop. This is because a further investigation of the matter by this office is unlikely to be able to add to the response and explanation already provided via the …
Summary: We will not investigate this complaint about the Council’s failure to provide education to Mrs X’s son since 2018. Part of the complaint is late and part carries appeal rights that it is reasonable for Mrs X to use.
because there is a right of appeal to the Valuation Tribunal. For the remainder, we will not investigate Mr X’s complaint about the Council’s handling of his resulting complaint because we could not add to the investigation the Council has already carried out.
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. This is because Mrs X has used her right of appeal to the Tribunal and the law says we cannot investigate these matters.
Summary: We will not investigate this complaint about the Council’s decision to refuse her application and appeal for a personal travel budget for her children. There is not enough evidence of fault by the Council to warrant investigation.
Summary: We will not investigate this complaint about Ms X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
Summary: We will not investigate this complaint about how the Council handled Mr X’s application for a resident’s parking permit. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about highway drainage and maintenance because Mr Y has started court action about the matter, the issues could reasonably have been mentioned as part of legal proceedings in a closely related matter and the complaint is late without …
Summary: We will not investigate this complaint about how the Council handled its main housing duty. Parts of the complaint are late, and we have decided the remaining injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about housing allocations. This is because there is not enough fault to justify an investigation, and it would be reasonable for Mrs X to ask the courts to consider some of her complaint.
Summary: We will not investigate Mr X's complaint about the Council's handling of safeguarding allegations against him. This is because further investigation is unlikely to lead to a different outcome.
Summary: We will not investigate this complaint about damage caused to Miss X’s home. This is because
Summary: We will not investigate Mr X’s complaint about his business rates account. Part of his complaint is out of our jurisdiction, and there isn’t enough evidence of fault by the Council in the other part of his complaint. There is also not enough evidence …
Summary: We will not investigate this complaint about how the Council cancelled Ms X’s Right to Buy application. This is because there is a specific legal route to address this issue and it is reasonable for Ms X to use it.
Summary: We will not investigate this complaint about the Council’s decision to cancel a meeting. This is because there is insufficient evidence of fault with the Council’s decision.
Summary: We will not investigate this complaint about the Council’s handling of an information request. This is because there is another body better placed to consider Miss X’s complaint about that matter. Nor will we consider a complaint about how the Council responded to concerns …
Summary: We will not investigate this complaint about the Council’s handling of a request for information. This is because the Information Commissioner is better placed to consider it.
Summary: We will not investigate this complaint about the Council deciding not to take enforcement action against a breach of a planning condition. There is insufficient evidence of fault in the way the Council made its decision.
Summary: We will not investigate Miss X’s complaint about a tree stump causing damage to her vehicle. This is because there is another body better placed and subsequently, we cannot achieve the outcome she wants.
Summary: The Council was at fault for failing to provide an appropriate choice of accommodation and for not assessing Mr Y’s capacity or the impact on Mr Y’s well-being of moving care home. The Council has agreed to apologise to Mrs X, pay Mr Y’s …
Summary: We will not investigate Mr X’s complaint about incorrect information and signposting about support services. Any injustice he experienced is not significant enough to justify our involvement.