40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Summary: The Council did not notify Mrs Y of its decision following D's annual review in October 2024 and did not issue an amended EHC Plan until almost one year later. There is no evidence to show the Council considered or recorded whether it owed …
Summary: We will not investigate this complaint about how the Council handled X’s request for a refund of planning application fees. This is because we have decided any injustice is not significant enough to justify our involvement.
It properly assessed Ms X’s needs and offered commissioned care to meet her eligible needs while her preferred PA arrangement was explored. Ms X declined the care offered on more than one occasion.
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
Summary: We will not investigate Miss X’s complaint about the Council’s failure to refund her rent deposit. This is because there is not enough evidence of fault by the Council to warrant an investigation by us.
Summary: We find the Council was at fault for failing to ensure that Mrs X’s child received the Speech and Language Therapy in their Education, Health and Care Plan. To remedy the injustice, the Council has agreed to produce an action plan to explain how …
Summary: We will not investigate this complaint about how the Council dealt with X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: We will not investigate this complaint that the Council has failed to adequately respond to the complainant’s concerns about a window at a neighbouring property. It is reasonable to expect the complainant to have contacted us sooner and, in any case, the claimed injustice …
Summary: We will not investigate Mrs X’s complaint about the planning advice the Council provided. This is because we cannot investigate issues that have been subject to court proceedings and further investigation is unlikely to achieve a different or worthwhile outcome for Mrs X.
Summary: We will not investigate this complaint about the issue of the Council’s summons and warrant for arrest. We cannot investigate court proceedings. There is not enough evidence of fault in Mr X’s other complaints to warrant investigation.
It completed the relevant assessments and considered the risks before making its decision. Where there is no evidence of fault in the decision-making process, the Ombudsman cannot question the merits of the decision itself.
Summary: There was fault by the Council. It did not send a final Education, Health and Care Plan in time for a parent to appeal to the SEND tribunal. When the Council became aware that a child was not attending the setting named in the …
Summary: The Council was at fault for failing to review Ms Y’s package of care after she transitioned to Adult Social Care. There was also fault in the Council’s communication with Ms Y’s mother Miss X. The Council will apologise and make a symbolic payment …
Summary: We will not investigate Miss X's complaint about the Council's handling of her homelessness application because further investigation is unlikely to lead to a different outcome.
Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an extension built next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its decision on the expediency of taking …
Summary: We will not investigate X’s complaint about a Penalty Charge Notice. This is because part of X’s complaint is made late and recent matters have not caused X a significant enough injustice.
Summary: We will not investigate this complaint about the outcome of a care assessment from 2022. This is because the complaint is late and there are no good reasons to investigate.
Summary: We will not investigate Miss X’s complaint about a subject access request and the complaints process in connection with a dispute over her service charge bill. This is because the Information Commissioner is better placed to deal with the requests for information and data …
Summary: We will not investigate Mrs X’s complaint about the Council’s recovery of council tax. This is because she has a right of appeal to the Valuation Tribunal.
Summary: We will not investigate this complaint that the Council unlawfully shared X’s information or about how the Council dealt with their request for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: We will not investigate Ms X’s complaint about the Council's response to safety and over-occupancy concerns regarding her home. There is insufficient evidence of fault to warrant an investigation.
Summary: Mrs X complained about the Council’ failure to honour an agreement to secure suitable accommodation following an allocations mistake. We found the Council to be at fault. This caused Mrs X and her family to live in overcrowed conditions for longer than necessary, as …
Summary: Mrs X complained about the Council’s decision to remove the one-hour free car parking for Blue Badge holders from the Council car parks without prior consultation and an appropriate equality impact assessment. There was fault in the way the Council made its decision to …