Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Outcome breakdown
| Outcome | Decisions | Share |
|---|---|---|
| Upheld | 10,886 | 27% |
| Not upheld | 2,467 | 6% |
| Closed / other | 26,891 | 67% |
Annual complaint statistics — LGO-wide
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
| 2025-26 | 44,012 | 8,670 | 7,414 | 85.5% |
Organisations with the most published decisions
| # | Organisation | Decisions |
|---|---|---|
| 1 | Birmingham City Council | 1,061 |
| 2 | Essex County Council | 809 |
| 3 | Kent County Council | 637 |
| 4 | Surrey County Council | 624 |
| 5 | Transport for London | 538 |
| 6 | London Borough of Lambeth | 509 |
| 7 | Leeds City Council | 483 |
| 8 | London Borough of Southwark | 464 |
| 9 | Devon County Council | 463 |
| 10 | Buckinghamshire Council | 443 |