Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Organisation accountability
Based on 13,353 investigated decisions (excludes 26,891 closed after initial enquiries).
| # | Organisation | Trend | Investigated | Upheld | Not upheld | Upheld rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +18pp | |
| 2 | Three Rivers District Council | 10 | 10 | 0 | 100% | +18pp | |
| 3 | Broxbourne Borough Council | 8 | 8 | 0 | 100% | +18pp | |
| 4 | Adur District Council | 7 | 7 | 0 | 100% | +18pp | |
| 5 | Wakefield Metropolitan District Council | 6 | 6 | 0 | 100% | +18pp | |
| 6 | Burnley Borough Council | 6 | 6 | 0 | 100% | +18pp | |
| 7 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +18pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +18pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +18pp | |
| 10 | Wyre Forest District Council | 5 | 5 | 0 | 100% | +18pp | |
| 11 | Gravesham Borough Council | 5 | 5 | 0 | 100% | +18pp | |
| 12 | North East Lincolnshire Council | 23 | 22 | 1 | 96% | +14pp | |
| 13 | Blackpool Borough Council | 17 | 16 | 1 | 94% | +12pp | |
| 14 | Essex County Council | 487 | 455 | 32 | 93% | +11pp | |
| 15 | Slough Borough Council | 44 | 41 | 3 | 93% | +11pp | |
| 16 | Somerset Council | 168 | 155 | 13 | 92% | +10pp | |
| 17 | Derbyshire County Council | 152 | 140 | 12 | 92% | +10pp | |
| 18 | London Borough of Barking & Dagenham | 72 | 66 | 6 | 92% | +10pp | |
| 19 | Swindon Borough Council | 26 | 24 | 2 | 92% | +10pp | |
| 20 | Eastbourne Borough Council | 13 | 12 | 1 | 92% | +10pp | |
| All-organisation benchmark | 82% | — | |||||