Source · Ombudsman decisions
LGO Individual Decisions
36,398 total decisions
12,380 investigated
10,048 upheld
81% upheld of investigated
Years: Jan 2022–Jun 2026
36,398 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Organisation accountability
Based on 12,380 investigated decisions (excludes 24,018 closed after initial enquiries).
| # | Organisation | Trend | Investigated | Upheld | Not upheld | Upheld rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Broxbourne Borough Council | 8 | 8 | 0 | 100% | +19pp | |
| 4 | Adur District Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 6 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Wyre Forest District Council | 5 | 5 | 0 | 100% | +19pp | |
| 11 | Swindon Borough Council | 24 | 23 | 1 | 96% | +15pp | |
| 12 | North East Lincolnshire Council | 22 | 21 | 1 | 95% | +14pp | |
| 13 | Blackpool Borough Council | 16 | 15 | 1 | 94% | +13pp | |
| 14 | Essex County Council | 447 | 417 | 30 | 93% | +12pp | |
| 15 | Somerset Council | 145 | 135 | 10 | 93% | +12pp | |
| 16 | Derbyshire County Council | 142 | 131 | 11 | 92% | +11pp | |
| 17 | London Borough of Brent | 84 | 77 | 7 | 92% | +11pp | |
| 18 | London Borough of Barking & Dagenham | 65 | 60 | 5 | 92% | +11pp | |
| 19 | Slough Borough Council | 38 | 35 | 3 | 92% | +11pp | |
| 20 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| All-organisation benchmark | 81% | — | |||||