40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to look into her report of a breach of planning control. The complaint is too late and we have seen no reason Miss X could not have complained to us much sooner.
Summary: We will not investigate this complaint about a kinship placement. This is because further investigation would not lead to a different outcome, any fault has not caused injustice and we will not normally investigate complaint handling if we are not investigating the substantive complaint.
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning application and subsequent complaint. It is reasonable to expect her to have used her right of appeal to the Planning Inspector and, in any case, there is insufficient evidence of …
Summary: Ms X complained about the way the Council assessed her family situation. There was no fault in the way the Council considered Ms X’s complaint about this matter.
Summary: We find fault with the care provider, Promedica24. Its care worker did not follow the correct procedures when Mr W expressed an intention to take his own life. Although Mr W has since died and we cannot therefore remedy any injustice to him, these …
Summary: We will not investigate this complaint about the Council’s failure to respond to Miss X’s request to amend her council tax payment date and its decision to issue a final notice and court summons due to unpaid council tax. This is because there is …
Summary: Mrs X complained the Council delayed issuing an Education, Health and Care Plan for her daughter and failed to provide suitable alternative education when she was unable to access school. There was a delay in the EHC Plan process and a failure to consider …
Summary: We will not investigate Mr X’s complaint about the Council’s charges for his father, Mr Y’s, care. There is not enough evidence of fault by the Council to warrant investigation.
Summary: We will not investigate this complaint about missed bin collections, including the Council’s communication with Mr X about the same matter. The Council has already remedied Mr X’s injustice and there are no wider public interest issues remaining to justify an investigation.
Summary: We will not investigate this complaint about the Council’s delays in handling a planning application. This is because we cannot achieve the outcome Mrs X is looking for.
Summary: We cannot investigate this complaint about the Council’s alleged failure to make reasonable adjustments. Mr X has been to court and so the law prevents us from investigating.
Summary: We cannot investigate this complaint about the running of a Council-owned market. The law says we cannot investigate complaints about the Council’s provision or operation of markets. We will not investigate part of this complaint because there no worthwhile outcome achievable by an investigation.
Summary: We will not investigate Mr X’s complaint about a Council decision to introduce a collection point for his household waste collections. There is insufficient evidence of fault to warrant an investigation.
Summary: We cannot investigate part of Miss X’s complaint because it is too closely linked to matters which were appealed to a tribunal. We will not investigate part of the complaint because there is insufficient evidence of fault by the Council to justify investigation. We …
Summary: We will not investigate this complaint about the complainant being unaware of her neighbour's planning application, and the Council’s decision to approve it. There is insufficient evidence of fault in the way the Council handled the application.
Summary: We will not investigate Miss X’s complaint about the Council failing to investigate safeguarding concerns she raised in relation to her adult children. This is because we do not consider Miss X as an appropriate representative and we cannot achieve the outcome she wants.
Summary: We cannot investigate Mr X’s complaint about the actions of a parish council. Parish councils are not bodies within our jurisdiction. For the rest, any injustice Mr X has experienced is not significant enough to justify our involvement. Additionally, we cannot achieve the outcomes …
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint about the qualifications the Council requires people providing school transport services to take because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse school travel assistance for her child. There is not enough evidence of fault by the Council to justify us investigating.
Summary: We cannot investigate this complaint about the Council’s decisions not to carry out an Education, Health and Care needs assessment for her child because she has exercised her right of appeal to the Tribunal. We will not investigate Mrs X’s complaint about the Council’s …
Summary: The Council was at fault for failing to provide an appropriate choice of accommodation and for not assessing Mr Y’s capacity or the impact on Mr Y’s well-being of moving care home. The Council has agreed to apologise to Mrs X, pay Mr Y’s …
Summary: We will not investigate Miss X’s complaint about a tree stump causing damage to her vehicle. This is because there is another body better placed and subsequently, we cannot achieve the outcome she wants.
Summary: We will not investigate this complaint about Ms X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
Summary: We will not investigate this complaint about the Council’s handling of a ‘Right to Buy’ application. This is because we cannot achieve the outcomes requested.