40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: The Council was at fault because it failed to consider Miss X for a direct offer of a wheelchair-accessible property. Also, the Council did not do what it said it would. These faults caused Miss X uncertainty, distress and frustration. The Council will apologise …
Summary: There was fault in the way the care home provided care to Mr B which meant Mr B suffered neglect in the last days of his life. This also caused- significant distress to Mrs B. There was also fault in the Council’s communication of …
Summary: We will not investigate this complaint about the Council’s decision not to cancel a parking penalty charge notice as it is unlikely we will find fault by the Council.
Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of a highway drain near Mrs X’s property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not …
Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault in the Council’s decision making about whether Mr X qualifies to join the housing register to justify investigating. There is not enough injustice to Mr …
Summary: Mr X complained the Council failed to recognise his role as an unpaid carer and did not provide a carer’s assessment or support. We cannot investigate this complaint as Mr X has sought a remedy by proceedings in court.
Summary: Ms X complained the Council wrongly refused to treat the costs associated with her assistance dog as Disability Related Expenditure. The Council failed to properly consider her request. This was fault and caused Ms X uncertainty, frustration and time and trouble. The Council agreed …
This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner
Summary: Ms X complained about the way the Council dealt with her homeless application. We found the Council’s delay in progressing Ms X’s application and in reaching a decision is fault. This fault did not cause Ms X an injustice.
Summary: We will not investigate Mrs X’s complaint about the School Admissions Appeal Panel’s decision to refuse an appeal. There is not sufficient evidence of fault in the panel’s decision making to warrant an investigation.
Summary: We will not investigate this complaint about how the Council helped Mr and Mrs X when they had to leave their home and the priority awarded to their application for social housing. Part of the complaint is late and there is no good reason …
Summary: We will not investigate this complaint about Ms X’s housing. This is because there is not enough evidence of fault to justify further investigation and we cannot achieve the outcome Ms X wants.
Summary: The Council was at fault for delay assessing Mrs X’s child, W, for an Education, Health and Care Plan and for failing to give Mrs X the information she needed to make an informed choice about whether to commission a private educational psychologist assessment. …
Summary: We will not investigate this complaint about Mr X’s housing because there is not enough evidence of fault to justify further investigation.
Summary: We cannot investigate this complaint about the running of a Council-owned market. The law says we cannot investigate complaints about the Council’s provision or operation of markets. We will not investigate part of this complaint because there no worthwhile outcome achievable by an investigation.
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning application and subsequent complaint. It is reasonable to expect her to have used her right of appeal to the Planning Inspector and, in any case, there is insufficient evidence of …
Summary: We will not investigate this complaint about a kinship placement. This is because further investigation would not lead to a different outcome, any fault has not caused injustice and we will not normally investigate complaint handling if we are not investigating the substantive complaint.
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to look into her report of a breach of planning control. The complaint is too late and we have seen no reason Miss X could not have complained to us much sooner.
Summary: We will not investigate this complaint about the Council’s failure to respond to Miss X’s request to amend her council tax payment date and its decision to issue a final notice and court summons due to unpaid council tax. This is because there is …
Summary: We will not investigate this complaint about the way the Council considered a planning application before granting planning permission. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. Also, we cannot achieve the outcome Mr X is …
Summary: We cannot investigate this complaint about the Council’s decisions not to carry out an Education, Health and Care needs assessment for her child because she has exercised her right of appeal to the Tribunal. We will not investigate Mrs X’s complaint about the Council’s …
Summary: Ms X complained about the way the Council assessed her and her children. The Council was at fault for failing to investigate her complaint using the statutory procedure. This caused Ms X to miss out on an independent investigation of her complaint. The Council …
Summary: Ms X complained about the way the Council assessed her family situation. There was no fault in the way the Council considered Ms X’s complaint about this matter.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to implement a vehicle size surcharge. Mr X has not suffered significant personal injustice and there is not enough evidence of fault to justify investigating.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to let him use its land as a parking space. This is because the claimed injustice is not significant enough to warrant further investigation and we could not achieve a worthwhile outcome.