40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to take further enforcement action against a neighbouring development. There is not enough evidence of fault in the Council’s decision making process, and we would not be able to achieve the outcome …
Summary: We have ended this investigation. We cannot investigate Miss X’s concerns about her child, Y’s, lost education because she had a right of appeal to the special educational needs and disabilities (SEND) Tribunal about Y’s school placement. Miss X’s concerns about Y’s annual review …
Summary: We cannot investigate this complaint about the Council requiring Miss X to give four weeks notice to end a tenancy. The law says we cannot investigate the Council’s actions as a landlord of social housing. We will not investigate how the Council dealt with …
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s priority for social housing. There is not enough evidence of fault by the Council to justify our involvement.
Summary: We will not investigate Miss X’s complaint about the Council’s decision to temporarily restrict communication between planning officers and agents. The Council has already withdrawn the restriction, apologised to Miss X and is acting to improve its service. We consider that further investigation will …
Summary: We will not investigate Mr X’s complaint about the Council’s charges for his father, Mr Y’s, care. There is not enough evidence of fault by the Council to warrant investigation.
Summary: We cannot investigate this complaint about the Council’s alleged failure to make reasonable adjustments. Mr X has been to court and so the law prevents us from investigating.
Summary: Mrs X complained the Council delayed issuing an Education, Health and Care Plan for her daughter and failed to provide suitable alternative education when she was unable to access school. There was a delay in the EHC Plan process and a failure to consider …
Summary: We will not investigate how the Council handled Mr X’s complaints about his local Healthwatch organisation. It is not a good use of public resources to investigate complaints about complaint procedures if we are unable to deal with the substantive issue.
Summary: We find fault with the care provider, Promedica24. Its care worker did not follow the correct procedures when Mr W expressed an intention to take his own life. Although Mr W has since died and we cannot therefore remedy any injustice to him, these …
Summary: We cannot investigate Ms X complaint about the suitability of two properties allocated to her through the Council’s social housing scheme before and during 2023. The complaint is late and there is no good reason to investigate now.
Summary: Ms X complained about the way the Council assessed her family situation. There was no fault in the way the Council considered Ms X’s complaint about this matter.
Summary: We will not investigate Mr X’s complaint about a breach of data protection. It is reasonable to expect Mr X to raise his concerns with the Information Commissioner’s Office. He can also pursue financial compensation from the court.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of the closure of a public byway. This is because the decision to continue the closure was made by a body we cannot investigate.
Summary: We will not investigate this complaint about the Council’s decision not to install new traffic safety measures outside a school. There is insufficient evidence of fault to warrant investigation by the Ombudsman. In any event, Mr X has not experienced a significant personal injustice.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. It was reasonable for him to use his right of appeal to the County Court.
Summary: We will not investigate Mr X’s complaint about parking enforcement action taken on land outside his property. This is because the courts are better placed to determine the extent of the public highway and there is not enough evidence of fault in the way …
here is insufficient evidence of fault which would warrant an investigation.
Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application to the housing register. There is insufficient evidence of fault which would warrant an investigation.
Summary: We will not investigate this complaint about the priority the Council awarded to Miss X’s application for social housing. There is not enough evidence of fault to justify investigating.
Summary: We will not investigate Mr X’s complaint about matters in connection with an abatement notice. This is because Mr X used his legal right to appeal and it is not possible to separate out his concerns from the substantive issue which provided a legal …
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse school travel assistance for her child. There is not enough evidence of fault by the Council to justify us investigating.
Summary: We will not investigate Mr X’s complaint about the qualifications the Council requires people providing school transport services to take because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Miss X’s complaint about the Council failing to investigate safeguarding concerns she raised in relation to her adult children. This is because we do not consider Miss X as an appropriate representative and we cannot achieve the outcome she wants.