40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We have ended this investigation. We cannot investigate Miss X’s concerns about her child, Y’s, lost education because she had a right of appeal to the special educational needs and disabilities (SEND) Tribunal about Y’s school placement. Miss X’s concerns about Y’s annual review …
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s priority for social housing. There is not enough evidence of fault by the Council to justify our involvement.
Summary: We cannot investigate this complaint about the Council requiring Miss X to give four weeks notice to end a tenancy. The law says we cannot investigate the Council’s actions as a landlord of social housing. We will not investigate how the Council dealt with …
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Summary: The Council accepted Mr X, Mrs Y and their children were living in unsuitable temporary accommodation but failed to offer them alternative accommodation for 15 months. This was fault causing the family the distress of living in unsuitable accommodation. The Council also accepted it …
Summary: The Council was at fault for how it charged Mr X for his care. The Council took appropriate action when it recognised errors in its invoicing, however, was at fault for raising Mr X’s expectations around a review of his financial assessment. The Council …
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to take further enforcement action against a neighbouring development. There is not enough evidence of fault in the Council’s decision making process, and we would not be able to achieve the outcome …
Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice. This is because Miss X has, or had, the right to raise a defence against the issuing of the notice in the magistrates court.
Summary: We cannot investigate this complaint about the Council’s actions relating to a child. This is because the matters are already part of court proceedings and the law does not allow us to investigate what happens in court. Nor will we investigate the Council’s refusal …
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not homeless or threatened with homelessness. This is because it was reasonable for him to ask the Council for a review.
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
Summary: We will not investigate this complaint about the Council's actions in issuing a Fixed Penalty Notice. This is because further investigation is unlikely to find evidence of fault in the Council's actions.
Summary: We cannot investigate this complaint about Council delays in making Ms X’s incentive payment for downsizing to a smaller Council property. This is because we cannot investigate complaints about the provision or management of social housing.
Summary: We will not investigate this complaint about the recovery of housing benefit overpayments. This is because the complaint is made late.
Summary: We will not investigate Mr X’s complaint about the Council’s refuse team not returning his bins to his property and blocking his driveway. This is because any personal injustice is not significant enough to warrant an investigation.
Summary: We will not investigate Ms X's complaint about the Council's decision to change its waste collection arrangements. This is because further investigation is unlikely to find evidence of fault in the Councils actions.
Summary: We will not investigate Mrs X’s complaint about the Council’s actions between 2014 and 2016 when it removed her children from her care. The complaint is very late and there are no good grounds to exercise discretion to consider it now so long after …
Summary: We will not investigate Mrs X’s complaint about the Authority’s decision to approve a planning application. We have not seen enough evidence of fault in the way the Council considered the application.
Summary: We will not investigate this complaint about a failure to get the full market value for a property the Council sold. The law says we cannot consider matters which affect all or most of the people who live in the Council’s area. Also, it …
Summary: We will not investigate Mrs X’s complaint because it is late and there are no good reasons why she did not complain to us sooner.
Summary: We will not investigate Mr X’s complaint about the way the Council considered his neighbour’s planning application. We have not seen enough evidence of fault.
Summary: We cannot investigate this complaint about the Council’s handling of a child’s Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the …
Summary: We have upheld Ms X’s complaint that the Council did not properly consider whether her temporary accommodation was suitable. The Council has agreed to resolve this by making a new decision which resolves the complaint early. We will not investigate Ms X’s other complaints. …
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to progress homelessness applications made by Mr X in 2023 and 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that …
Summary: Mr X complains on behalf of Mrs Y that the Council has not dealt with adult social care properly because it has not calculated charges for Mrs Y correctly, causing financial loss. The Council did not calculate charges correctly. Mrs Y’s estate suffered financial …