Recommendations & Conclusions
5 items
2
Recommendation
67th Report - NS&I’s transformation pro…
Accepted
NS&I’s positive news culture has meant it has not learned lessons, which has affected its ability to deliver the programme. NS&I told us that that it promotes a “can do” attitude and culture; while this has benefits in encouraging commitment to NS&I and to transformation, NS&I acknowledges that it has …
Government response. The government agrees and commits to presenting an initial plan for business-wide cultural change, addressing review findings, to the Board/Treasury in early Summer 2026 for implementation over 12-18 months. It also notes ongoing governance revisions to incorporate feedback and challenge.
HM Treasury
3
Recommendation
67th Report - NS&I’s transformation pro…
Accepted
It has taken NS&I far too long to develop a risk management framework, which has left the taxpayer exposed to unacceptable risks. NS&I launched multiple procurements and planned to deliver four transitions in parallel with no understanding of the risks this was exposing the organisation and its customers to. The …
Government response. The government agrees with both recommendations, committing to Mr Goldstone reviewing the application of the new risk management framework and NS&I writing to the Committee by June 2026 on its progress in implementing and embedding the framework.
HM Treasury
4
Recommendation
67th Report - NS&I’s transformation pro…
Accepted
NS&I has failed to support the Programme with the skills and expertise it needs to deliver successfully. As an organisation with most of its operations contracted out to Atos, it is not surprising that NS&I had limited experience of digital transformation when starting the Programme. NS&I told us it has …
Government response. The government agrees and commits to NS&I setting out its resource management strategy, including consultant and supplier contract management, to the Committee within six months.
HM Treasury
5
Recommendation
67th Report - NS&I’s transformation pro…
Accepted
NS&I’s governance structures still do not have the performance metrics and information needed to hold the Programme to account. It is difficult to establish the cost of the Programme from the information provided by NS&I. The Treasury told us that, outside the times where it was being asked to approve …
Government response. The government agrees, stating that NS&I has already implemented new monthly reporting metrics for delivery progress and spend, will complete a full spend audit by Q1 2026-27, and is working to enhance financial reporting across governance forums.
HM Treasury
6
Recommendation
67th Report - NS&I’s transformation pro…
Accepted
The programme had suffered several serious setbacks before the Treasury gave it the attention it deserved. While NS&I is responsible for the Programme, the Treasury is NS&I’s sponsor department and, given its wider role in promoting good practice in managing major programmes and the high risk that the Programme delivery …
Government response. The government agrees, stating the Treasury will assess NS&I's integrated plan through a new Full Business Case via the Treasury Approval Panel process, requiring external assurance and considering David Goldstone's advice. It also highlights actions already taken, such as bolstered …
HM Treasury