Select committee: Public Accounts Committee
Recommendation 27
67th Report - NS&I’s transformation programme
Published 13 Feb 2026
Addressed to HM Treasury
Public Accounts Committee NS&I’s transformation programme All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Recommendation (the committee's words)
NS&I’s annual report and accounts state that it is meeting its overarching corporate metrics, including the important measure of how much finance it raises for government. There are risks to NS&I’s whole business and to its customers if the Programme is unsuccessful. NS&I agreed that its overall corporate metrics did not measure progress on the Programme. This is despite the risks to customer data and NS&I operations. It accepted that disruption from the Programme could impact NS&I’s operations, but claimed that measuring progress might not “add anything”, despite the Programme taking a lot of senior management time, and suggested delays only impact the “perception” of performance.79 72 Q 57; C&AG’s Report, para 9 73 Q 17 74 Qq 56-57 75 Qq 18, 54-55 76 C&AG’s Report, Figure 9 77 Q 16 78 Q 18; C&AG’s Report, para 9 79 Qq 62-64 16 The role of the Treasury
From: Public Accounts Committee, 67th Report - NS&I’s transformation programme (HC 1237), 13 February 2026
Government response
The government responded to the whole report on 7 April 2026 (deadline 13 April 2026).
Summary written by Accountability Index from the government's response. It is not the government's own words.The government states that it "agrees with the Committee's recommendation" on each of the recommendations in the report, and sets target implementation dates between June and Autumn 2026.
- On the integrated plan, the government agrees that NS&I should prepare a realistic plan. NS&I is developing costed options, which will form the basis of a revised Full Business Case in the second quarter of 2026-27, "subject to Treasury and Ministerial process timings".
- NS&I will write to the Committee "within six months" setting out the integrated plan, including timelines and a revised estimated cost, and will provide a written update on its risk management framework "by June 2026".
- On culture, a business-wide programme of cultural change activity will be developed, with an initial plan to go to the Board and the Treasury in early Summer 2026 for "rolling implementation over the coming 12-18 months".
- The Treasury says it will evaluate NS&I's agreed plan through a full Treasury Approval Panel process and will write to the Committee in the Autumn on lessons learned from its oversight.