Source · Select Committees · Public Accounts Committee
Recommendation 27
27
NS&I's corporate metrics inadequately measure programme progress despite significant business risks
Conclusion
NS&I’s annual report and accounts state that it is meeting its overarching corporate metrics, including the important measure of how much finance it raises for government. There are risks to NS&I’s whole business and to its customers if the Programme is unsuccessful. NS&I agreed that its overall corporate metrics did not measure progress on the Programme. This is despite the risks to customer data and NS&I operations. It accepted that disruption from the Programme could impact NS&I’s operations, but claimed that measuring progress might not “add anything”, despite the Programme taking a lot of senior management time, and suggested delays only impact the “perception” of performance.79 72 Q 57; C&AG’s Report, para 9 73 Q 17 74 Qq 56-57 75 Qq 18, 54-55 76 C&AG’s Report, Figure 9 77 Q 16 78 Q 18; C&AG’s Report, para 9 79 Qq 62-64 16 The role of the Treasury